Remote AR Collections Manager - Latin America

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personal ...

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote AR Collections Manager (100% Work From Home)

Location: Remote from Latin America Position Type: Full-time Salary: $2,500 - 3,000 USD/month depending on experience Schedule: Monday–Friday, 8:00am - 5:00pm Pacific Time Job Overview:

HireLATAM Recruiting Services LLC has been retained by a rapidly expanding, Los Angeles-based commercial services company to find a dynamic Accounts Receivable ("AR") Collections Manager.

This $75M+ revenue, Private Equity-backed organization operates 14+ business units across Los Angeles, Orange County, San Diego, and San Jose, CA and is in aggressive growth mode after 30+ years of success built on a reputation for quality, leadership, and a winning culture.

The Accounts Receivable Collections Manager is responsible for leading and executing the company's collection function while ensuring accurate customer data, contract compliance, and clear communication with both internal teams and external customers. This role requires strong collaboration with customers to resolve billing issues, obtain required documentation (including purchase orders), and navigate customer payment portals to accelerate cash flow.

This position is accountable for accelerating cash flow, reducing aged receivables, minimizing bad debt exposure, and protecting lien rights. The Accounts Receivable Collections Manager proactively collects invoices, enforces accountability, resolves escalated disputes, works with customers to obtain required purchase orders and documentation, and navigates customer/vendor payment portals to drive measurable improvements in Days Sales Outstanding and overall receivables performance.

The ideal candidate will be a strong leader, assertive, and a highly organized person who has a track record of successfully navigating company environments that are in operational flux and growth and can work cross-functionally with a team. Additionally, this candidate will combine financial discipline, strong communication skills, and practical problem-solving abilities to ensure timely collections and reduce outstanding receivables across multiple business units.

Responsibilities:

• Supervise, coach, and develop two AR Collections Specialists.
• Establish clear performance expectations and measurable KPIs for each specialist.
• Conduct regular aging reviews with each team member and provide guidance on complex or escalated accounts.
• Execute the company's collections program under the direction of the AR Manager.
• Develop and implement a structured collections strategy across service & maintenance accounts, commercial construction projects, and time & material contracts.
• Drive measurable improvements in cash collections and DSO (Days Sales Outstanding).
• Prepare cash receipt forecasts based on active collection efforts.
• Partner with branch managers, project managers, and service coordinators to resolve billing issues, including missing or incorrect purchase orders, contract discrepancies, and customer setup errors.
• Work directly with customers to obtain required P.O.s, approvals, and supporting documentation needed to release payment.
• Ensure invoices are submitted accurately and timely through customer and vendor payment portals.
• Track and document collection efforts, disputes, payment promises, and follow-ups using clear, professional communication.
• Oversee data cleanup related to customer master files, invoice accuracy, and payment terms, ensuring ongoing data integrity.
• Personally manage high-risk, sensitive, and delinquent accounts and escalate issues to leadership as needed.
• Approve payment plans and structure settlements when appropriate.
• Review contract payment terms, retainage schedules, and pay-when-paid clauses.
• Monitor retainage release timelines and follow up accordingly.
• Ensure compliance with internal controls, customer contracts, customer/vendor portals, and audit requirements.
• Protect the company's legal and financial position by monitoring preliminary notice, lien, and bond claim deadlines.
• Coordinate with the AR Manager and leadership regarding lien filings or formal demand actions.
• Support the AR Manager in assessing credit risk for new and existing customers.

Qualifications, Skills and Key Competencies:

Must Haves

• 5+ years of AR collections experience with proven success in dispute resolution and customer negotiations.
• 2+ years of leadership or supervisory experience
• Strong knowledge of accounting principles and AR best practices
• Strong proficiency in ERP/accounting systems and Excel; experience with service-industry billing systems
• Excellent organizational, communication, leadership, and interpersonal skills

Other Requirements

• Experience working with customer/vendor payment portals.
• Proven ability to obtain purchase orders and resolve documentation gaps delaying payment.
• Experience with data cleanup, customer master maintenance, and ensuring data integrity.
• Ability to work cross-functionally across branches and business units.

Preferred

• Bachelor's degree in Accounting, Finance, Business, or related field (preferred).
• Experience in service trades, construction, or related industries (highly preferred).
• Experience in high-growth, M&A, or post-acquisition environments (preferred).

Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications. Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application