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Sports Betting Shift Supervisor - Glendale, United States - Ddcaz
Description
Location DDC - Glendale, AZ Sports Betting Shift Supervisor (West Valley) 9551 ** DDC - Glendale, AZ**
**Job Description:**
**Position Summary:**
Under direct supervision of the Sports Betting Assistant Manager, supervise the day-to-day functions of the areas of Sports Betting activities offered by Tohono Oodham Gaming Enterprise (TOGE), while creating a fun, friendly, and courteous environment for all guests.
*This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.*
**Essential Duties & Responsibilities:**
Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
Ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
Proactive in anticipating guests needs striving to provide memorable service experiences
Arrives on property to work in complete uniform, displaying a well-groomed appearance and clean hygiene
Presents a polished and professional image at all times
Demonstrates basic knowledge of other games and services offered by TOGE at each property
Supervises all Sports Betting Clerks
Sets up and posts all sporting events
Verifies LED boards are correct; provides and verifies accuracy of guest informational sheets
Maintains all video screens for sports
Updates and maintains all customer sheets
Opens and closes Sports Betting each day
Routinely strives to build and achieve guest satisfaction
Maintains confidentiality regarding customer play
Communicates effectively with all co-workers and guests
Assists Sports Betting Assistant Manager with creating effective and efficient schedules
Promotes a positive environment for all guests and team members to encourage the return visit of guests and achieve job satisfaction for all team members.
Prepares and reviews currency transaction logs for accuracy on assigned shift
Reviews multiple transaction logs for accuracy on assigned shift
Responsible for ensuring compliance with all regulatory compliance within the area of responsibility and reporting potential issues
Ensures all staff is trained and follows Currency Transaction Requirements (CTR) and Suspicious Activity Report (SAR); responsible for ensuring all paperwork is completed and reported in accordance with established compliance procedures
Maintains strict confidentiality in all departmental and company matters
Maintains the morale of the department through open communication and teamwork
Interacts with guests and team members by maintaining a visible presence in guest areas during peak business periods
Contributes to a team effort and accomplishes related results as required
Responsible for team development and training programs
Evaluates team members within the department and delivers constructive feedback regarding performance
Provides recommendations for team member performance (disciplining, coaching, and counseling)
Provides recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs
Performs other duties as assigned
**Job Requirements:**
**Minimum Qualifications:**
Education and Experience:
High School Diploma or GED; one (1) year related customer service and high-volume cash handling experience required. Minimum of one (1) years Sportsbook supervisor experience or equivalent Class III casino gaming supervisor experience. Bookmaking experience, which includes the ability to move game lines and update futures. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
Must have excellent verbal and written communication skills
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Must have the ability to interact with guests, team members, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Knowledge of all office machines and tools
Ability to manage work procedures and expedites workflow
Ability to work any shift or hours, including nights, weekends, holidays, and overtime
Extensive and complete knowledge of Internal Controls
Knowledge of procedures and casino floor operations
Extensive knowledge and practice of all Title 31 requirements
Skill in human relations, communication and supervision of assigned staff
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
Ability to apply basic mathematical skills to player and money tracking
Ability to practice the principles of public relations and outstanding guest service
Ability to appropriately manage stressful situations, occasionally dealing with irate customers
Ability to respond to visual and auditory cues
Ability to interpret a variety of instructions furnished in written and oral form
Physical Demands:
While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand, stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will be required.
