Front Office - Surprise, United States - IRONWOOD PHYSICIANS,P.C.
Description
Position Summary:
- Responsible for the overall flow and efficiency of the front office checkin procedures. Greets each patient and portrays a positive attitude daily. Maintains uptodate patient information and collects applicable payments. Assists each patient with appointment scheduling and portrays a positive attitude daily. Performs job duties and responsibilities in compliance with company policies and procedures. Performs other duties and responsibilities as required.
Essential Duties and Responsibilities:
- Must be able to type and work on a computer.
- Ability to work in a constant state of alertness and safe manner.
- Performs other duties as requested by supervisor, administrator, or physicians.
Check-In
- Greets patients as they enter in a friendly and courteous manner.
- Collects payments as requested by the Financial Counselor and walkin payments.
- Maintains cash drawer and balances daily at midday and end of day close out and alerts appropriate person when cash drawer balance is at an unacceptable level.
- Balances payments at midday and end of each day.
- Posts patient payments into all required systems.
- Updates AOB, HIPAA, insurance as required.
- Attaches insurance cards and ID cards into patient charts.
- Runs AHCCCS eligibility prior to beginning of day's patients.
- Informs Benefits Coordinator of any patient payment issues or insurance changes.
- Queues patient in the computer.
- Makes patient appointments.
- Notifies Authorization Department and the Financial Counselor for add on sameday appointments.
- Follows protocol for copying checks, signin sheets, log, etc. at the end of each day.
- Keep duplicate copy of the day's end journal.
- Answers telephones and directs calls.
- Never leaves the window unattended except in emergency situations.
- Maintains organization of the front desk.
- Supports front office checkout procedures.
- Maintains a professional, team oriented, positive attitude.
- Copies and logs disability paperwork and distributes to appropriate staff.
- Assesses patient flow and alerts appropriate staff members as needed.
Check-Out
- Checks patients out by checking orders, giving patient appropriate paperwork, following QCL procedures and scheduling return appointments.
- Schedules chemotherapy infusions, injections and office visits for individualized patient chemotherapy calendars.
- Works with nursing staff to add, delete or change patient calendars.
- Copies and scans calendars for documentation in patient charts.
- Facilitates communication between physicians.
- Reconciles Daily Master each day.
- Supports front office checkin procedures.
- Answers telephones and direct calls.
- Maintains physician calendars and reschedules appointments when necessary.
- Maintains CCD and CMS letters daily.
- Makes daily reminder calls and documents as verification.
- Follows up with patients on missed appointments and cancellations.
- Makes patient appointments.
- Maintains a professional, team oriented, positive attitude.
Minimum Qualifications
- Knowledge of HIPAA rules & regulations preferred.
- Knowledge of insurance company's procedures and policies preferred.
- Knowledge of governmental, legal and regulatory provisions related to collection activities.
- Knowledge of chemotherapy related drugs and supplies utilized preferred.
- Proficiency in Microsoft Office, Word, Excel and Internet.
- Ability to operate a computer and office equipment.
- Excellent customer service skills.
- Excellent verbal and writing communication skills.
- Basic mathematical knowledge.
- Must be willing to travel between office locations with reliable transportation.
Education and/or Experience:
- 12 years' medical front office experience preferred.
- Medical Oncology experience preferred.
Certificates, Licenses, Registrations:
- Valid Driver's License.
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