- Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.
- Generate customer invoices for assigned accounts in an accurate and timely manner. Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly.
- Review customer order documentation for order acceptance; ensure appropriate documentation is received and complies with corporate order and revenue policies.
- Assist in the resolution of relevant outstanding accounts receivable and collection issues.
- Read and analyze various customer contract provisions that impact the order process and invoicing requirements.
- Ensure purchase order is accurately reflected in system.
- Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others).
- Create and maintain customer order jackets containing all required documentation.
- Process Return Material Authorizations (RMAs) within 5 business days of receiving requests.
- Solve issues involving order processing. Provide outstanding order processing service to the sales teams.
- Process every sourcing task on-time respecting the shipment expected date.
- Update SNOW task as per SLA and procedures (Shipment data + documentation).
- Ensure the direct communication with all stakeholders in terms of executing the shipment on-time.
- Solve/coordinate issues to ensure the billing happens on-time.
- Excellent oral and written communication skills. Ability to lead problem solving activity.
- The ability to manage stress without it negatively effecting work quality or professional demeanor.
- Knowledge of Microsoft Office tools, especially Excel.
- Excellent organization skills and a high level of comfort handling details.
- Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment.
- Knowledge of, or the ability to learn, all order related software and system tools
- Excellent work attendance records and habits.
- Ability to think creatively and adapt well to change.
- Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.
- Language requirement: German/Czech/English.
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Customer Order and Delivery Specialist - Los Angeles, United States - Teradata
Description
Customer Order and Delivery Specialist
Location:
Prague, Prague, Czechia
Requisition Number:
Job Category:
Finance
Prague, Praha CZ
Our Company
Teradata (
NYSE:
TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data.
At Teradata, we are leading the data era.
As enterprises address todays digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future.
Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs.
Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well.
Our connected multi-cloud data platform for enterprise analytics, Teradata Vantage, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organizationregardless of where that data resides.
With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform.Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency.
As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence.
We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion.
We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve todays challenges and reimagine tomorrows world.
Customer Order and Delivery SpecialistGerman, Czech, English
Location:
Prague, Praha CZ
The role of the Customer Order and Delivery Specialist (CODS) is to manage the tasks of reviewing, inputting, and invoicing customer orders.
The CODS will process hardware, software, subscription, education, professional services, and maintenance orders.The CODS will use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions.
Ensure the sourcing of orders respected the expected shipment date as per business needs, communicate with FLEX and Delivery/Logistic teams, Support Order management process in terms of invoicing issues with Shipment (eligible invoicing status in ERP), Ensure all documentations are properly stored in SNOW.
The position requires outstanding organization and communication skills for the candidate to be successful.Key Areas of Responsibility:
Work Environment :
This position is located at Teradata, Prague, Czech Republic. This position may require overtime at month ends, quarter closes and year-end. Weekend work maybe required depending on the timing of month ends.
Candidate Requirements:
You Determine Your Experience
As a data and analytics leader, Teradata will only collect, use, and track your personal data on our web properties when we have your permission.
We want you to fully understand and have complete control over how your personal data is used by Teradata.Benefits of Sharing Your Data with Us
Personalize My Online Experience
You want a website that makes your life easier and content that is specific to your needs. Our goal is to deliver that.
Your data allows our systems to remember what's important to you, so we can deliver content you want most, and save you time, effort, and frustration (we're nothing if not considerate).
And, it can't be said enough:
your privacy is important to us.
Don't Personalize My Online Experience
If you're content to have a less dynamic, non-personalized online experience with us, you can do it.
Our Global Privacy Policy still applies, but because we don't use your information to personalize your experience on our web properties, you might spend more time looking for what you need.
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