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EmPATH Customer Service and Benefits Specialist - Knoxville, TN, United States - Helen Ross McNabb Center
Description
EmPATH Customer Service and Benefits SpecialistHelp Others, Make a Difference, Save a Life.
Or help people navigate the tough spots in their life?
Join the McNabb Center Team as the EmPATH Customer Service and Benefits Specialist program today
The EmPATH Customer Service and Benefits Specialist
This position covers the admissions and front desk.
Direct knowledge of the electronic medical records (AthenHealth) will be required.
Knowledge of patient needs, clinical workflow, and financial standards are must.
This position operates in a small office at that front of the building.
and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.
Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.
This job description does not constitute a written or implied contract of employment.Admission Data Entry
Ensure that each client is eligible for that services they are receiving prior to time of service.
Set up Medical records number for client including that immediate number as well as complete data entry of demographic information without duplication of data.
Check online with state website to ensure they are covered if providing sate or government insurance prior to time of service.
Administrative Duties and ExpectationsEmPATH phone must be answered on or by third ring.
Calls will be routed directly to staff instead of staff's voicemail if staff is present in the building.
Cleans front desk area by keeping it uncluttered and neat.
Meets and greets people in person an on the phone with friendly manner.
Performs other duties as assigned by management staff.
Available Shifts (hours listed below):
This position is a Part-Time position that will work on Saturday & Sunday 7 am until 5 p.m .
Weekends are required with this position.Travel:
~ No travel is required for this position.
Equipment/Technology :
Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record.
Computer, copier, scanner, camera, phones and general office equipment.
QUALIFICATIONS - EmPATH Customer Service and Benefits Specialist
Associates Degree in Business Administration preferred.
Must have at least two (2) years of experience in a Professional Healthcare office environment.
Customer service focus and skills required.
Must be comfortable with computers and technology.
Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required
Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.
CPR and First Aid certification required (training provided).
Clinical staff may be required to get an F endorsement to transport clients as necessary.
The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.