General Manager - Palmdale, United States - Sethi Management

Sethi Management

Verified Company

Palmdale, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

General Manager is a hands-on position responsible for the overall success of the hotel while ensuring that all brand standards and hotel procedures are met.

Optimize and maximize guest and associate experience. In appearance and demeanor, must set an example for other employee's. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.

Duties include:

Comply with all Company and brand policies and procedures
Coordinates planning and execution of activities with supervisors in regards to timetables, work schedules, etc.
Determines the workforce, recruitment and hiring of new staff
Implementing SOPs optimally in the hotel
Analyze service and quality issues, identify training needs, insure implementation of training programs and adhere to all training guidelines and policies
Aggressively pursue revenue goals
Prepare and manage annual budget; effectively managing and controlling all operational expenses
Keep accurate hotel sales records and make sure all bills and required records are sent to the corporate office in the manner prescribed by Company policies and procedures
Enforce company procurement guidelines and seek and implement cost savings strategies
Provide leadership support and direction to the sales team and take an active role in the hotel's marketing plan
Responsible for all hotel cash flow, including petty cash usage and replenishment, safe deposits and withdrawals and bank visits and deposits
Ensure that the property is inspected at least three times a day, twice directly by himself/herself
Must have working knowledge of the specific property management systems used at the property
Ensure good standing in the community by developing and maintaining relationships with all community and civic organizations
Maintain high standard of hospitality and service by motivating other employees with comprehensive training, well planned meetings and written job descriptions
Motivate, coach and train team members and set goals and accountability, providing appropriate feedback, rewards and recognition
Maintain high visibility throughout the property
Maintain excellent knowledge of local competition and industry trends
Handle any emergencies at the hotel
Ensure regular and timely assessment and performance reviews and process all personnel records
Ensure all associates are trained on emergency and security procedures and policies
Successfully maintain adequate staffing
Meet daily with each department supervisor/manager to review prior day's activities and today's goals
Act upon guest requests
Ensure compliance with energy conservation and job safety requirements
Maintain effective performance under pressure
Prepare accurate and timely reports as required
May perform similar duties as requested by supervisor