Program Manager - California, United States - Creative Group

Creative Group California, United States

3 weeks ago

Description

Salary Full-Time

Professional

Schaumburg, IL, Schaumburg, IL, US
16 days ago

Requisition ID: 2562

Embark on the next step in your career journey with Direct Travel

The Experienced Meeting Planner or Program Manager (PM) is responsible for managing and leading the client, program planning, program execution, building client relationships, managing client financials, and Creative Group cash flow, engaging suppliers with client priorities, and bringing creative solutions to our clients.

If you are located within 50 miles of one of our office locations, you will be considered a hybrid employee – hybrid employees are in the office 2 days a week, and remote 3 days a week.

You are considered Full-time Remote if you are outside the 50-mile office radius.
Office Locations are Appleton, WI., Schaumburg, IL., Emeryville, CA
Expedition Expectations

Client:
Functions as the main client contact and works diligently to develop a strong relationship; and manages clients
Offers client dynamic experiences using the

i|xperience

methodology;leadsclientby providingworkableandcreativesolutions
Consultswithclienttodeterminegoals,needs,objectives,andexpectationsoftheprogram
Remains current and knowledgeable about the industry to provide the client with creative andcompellingconcepts
Understands client/group idiosyncrasies and adapts Creative Group services, accordingly; in the case aclient's request does not fit in the company's service offerings, consults with the Design & Innovations and/or theAccountExecutive
Is accountable for successful program outcome

ProgramOperations:
Collaborates with appropriate team members in internal kick-off, following program turnover from pre-sales to operations
Executesoverallstrategy andchoreographyofmeetingsandevents
Leads clients and other team members on operational site inspections
Negotiates and manages supplier contracts, including deposits, attrition, concessions, guarantees, roomblocks,andmasteraccounts in conjunction with internal team members
Manages and works with hotel and supplier staff to exceed customer expectations.
Provides bestpricing, options, and program objectives.
Maintains logistical accountability of meetings.
Acts as liaisonbetweencustomer,hotel, andall suppliers
Creates and communicatesallprogramspecifications andprogram details and approve event orders
Oversees design, marketing concepts and promotional campaigns, copywriting, and budget specific totheprogram in conjunction with the Project Manager
Sends appropriate post-program correspondence to all stakeholders
Manages client budget with a focus for client cost savings while maximizing revenue opportunities
Understands and monitors estimated labor hours for team to maximize profit
Manages cost-savings, reconciliation, and invoicing

Leadership:
Provides confident leadership for the client, planning team, and company through all actions and to be able to successfully execute programs
Establishes, communicates, and monitors all timelines and budget parameters
MentorsProject Managers onanongoingbasis
Works with all internal departments (as applicable per program) for the successful execution of theprogram, such as: Travel Services, Creative Services, Technology Services, Registration Services,Merchandise,andFinance
Is responsible for on-site program execution and direction of travel staff.
Implements contingency plansasneededonsite.
Troubleshoots andsolvesonsiteproblemsseamlessly
Gathers, shares, and applies learnings for continuous process improvement
Performotherdutiesasassigned.
Working Conditions
Abilityandwillingnesstoworkextended workdaysandpossibleweekends
Accessibleduringacceptableworkinghoursidentifiedper project/program
Travelexpectations–potentialof30%ormoreoftimeannually
Frequentuseof acomputerandother officeequipment
Frequentsitting,standing,andwalking
Passport to Success
Bachelor's Degree in Business

, Hospitality, Event Planning or a combination of education and work andexperienceisrequired
Minimum of 4 years of experience in the Hospitality and/or group/individual performance industry, withatleast 3yearsofmeetingplanningexperience
Proficiency in Microsoft Word, Excel, and PowerPoint
Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools
Going the Extra Mile
Beableto behaveina mannerthat reflectsourorganization'sVisionandCore Beliefs
Possess excellent interpersonal skills to be able to provide superior customer service and clientconsultation from the spirit to serve others; be able to work cross-functionally and develop strong, and healthy internal andexternal relationships through highly responsive, transparent, and consultative actions
Possess self-awareness to understand their own strengths and weakness and how their behavior impacts others
Possess excellent organizational and project management skills, ability to prioritize, be detailoriented, and can manage multiple customers and projects simultaneously
Possess strong verbal and written communication skills and be an active listening to be the mainclientcontact
Possess provenleadershipskillsto lead the team effectively andcoachinternal team members
Be able to actively listen, have the capability to instill confidence in clients and colleagues, and present information with confidence
Be professional in behavior with clients, suppliers, and colleagues
Exhibit strategic and critical thinking by gathering and analyzing information to skillfully conceptualize solutions that go beyond the obvious paths and exceed expectations
Model a positive, solution-based approach, and be flexible and open to change and be easy to do business with
Be able to work autonomously, while thriving in a team environment
Be able to maintain confidentiality
Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage:
About Direct Travel and Creative Group
A subsidiary of Direct Travel, Creative Group designs global programs and experiences that reward excellence and inspire people to reachtheir full potential – we call it

Thrivability

. Creative Group is a full-service performance improvement companyspecializing in meetings and events, group incentive travel, employee engagement and recognition, salesincentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in abroadrangeof industries.
Direct Travel is a leading provider of corporate travel management services.

The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs.

By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings.

Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly's Power List.

For more information, visit

.
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

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