Technical Customer Support Representative - West Chester, United States - Quantic
Description
Quantic is a cloud-based Point of Sale System Solution company based in King of Prussia PA.We are looking for a full-time contract or salaried Technical Support Representative and OnBoarding Coordinator who can communicate with clients and perform troubleshooting with POS issues including basic network connectivity issues.
Additional responsibilities for the position include:
- Resolving Trouble tickets with the given SLA
- POS Programming
- Communicating with clients
- Understanding POS reports
- Remote POS Installs
- Hardware Configuration and Shipping
- Technical Documentation
Pay:
$34, $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Education:
- High school or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Relocate:
- West Chester, PA 19380: Relocate before starting work (required)
Work Location:
In person
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