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    Export Customer Service Representative - Cleveland, United States - Five-S Group

    Five-S Group
    Five-S Group Cleveland, United States

    1 day ago

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    Description

    Job location Export Customer Service Representative Export Customer Service Representative **Job location**

    ** Job location**

    America/Caribbean, USA, Ohio, Cleveland, OH

    ** City and Zip code**

    44105

    **Job details**

    ** Job title**

    Export Customer Service Representative

    ** Job type**

    Permanent position

    ** Job content**

    The Export Customer Service Representative (ECSR) fulfills the roles of order entry and international customer service.

    They are the front line of support for international customers and their goal is to ensure that customers are satisfied with the Fives experience, products, services, and delivery.

    The ECSR works alongside other agents to answer general inbound calls.

    **Duties & Responsibilities**

    All duties and responsibilities are essential functions of the position. Other duties and responsibilities may be assigned.

    Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.

    Passes more complex customer inquiries to higher level Technical Support

    Prepare International Quotations and Proforma Invoices

    Process Export Orders into ORACLE-based computer system

    Process and manage large complex orders

    Process emails and faxes

    Contact freight forwarders for AES documents, air and ocean freight charges

    Coordinate transportation of goods by air, sea, truck, courier

    Track and trace international shipments and communicate details to all concerned parties

    Assist with export documentation: Commercial Invoices, Packing Lists, NAFTA certificates, Certificates of Origin, etc. as required

    Ability to write business correspondence and to communicate effectively on the phone

    Performs restricted party screenings for customers and foreign visitors

    Assist sales offices with export quotes, orders and inquiries

    Interacts effectively with individuals at all levels of the organization

    Continue education and ongoing review of industry requirements

    Other duties as assigned

    Effective, accurate and efficient processing of all customer requests (quotes, orders, RMA's, reschedule notices, parts inquiries)

    Maintaining and verifying AES documents for shipment

    May place outbound calls in a call center with the goal of increasing international business, customer satisfaction, and customer retention.

    ** Education and Experiences**

    Associate's Degree in International Studies, Business, or a related field

    Minimum of 2 years international logistics and export operations experience

    Working knowledge of Export Administration Regulations, Export Licensing Requirements

    Working knowledgeable of current version of INCOTERMS

    Proficient Microsoft Office applications (Outlook, Word, and Excel)

    Experience in manufacturing export customer service preferred

    Prior export order and quote experience

    Export compliance knowledge

    Prior Oracle experience is a plus

    ** General information**

    ** Reference number**

    ** Job opening category**

    Standard

    ** Country**

    Other - North America

    ** Location site**

    Fives North American Combustion, Inc. - Headquarters

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