- Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance.
- Managing several key/strategic projects at any given point in time preferably for ITSM, ITOM etc.
- Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.
- Handling commercial acumen i.e., Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI at Program Level with alignment and understanding of contracts.
- Maintaining strong business communication, presentation and conflict management
- Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level
- Managing relationships & status reporting within the organization, with clients & applicable third parties
- Managing internal and external dependencies for the projects/ program
- Create and track a plan to deliver the program goals, including the technical implementation plan.
- Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.
- Build positive relationships with supplier partners & external stakeholders to deliver software, co-ordinate rollouts or installations, or professional services.
- Scope (requirements)/ backlog management, quality management and risks and issues management
- Driving continuous improvement, defect prevention/ change journeys as part of a delivery engagement
- Create & manage end-to-end program plans.
- Experience in managing large teams and comfortable working in a matrix organization.
- Manage overall program schedules, budget, resources etc.
- ccountable for end-to-end delivery of overall program
- ccountable & lead to deliver agreed solutions with agreed quality.
- Manage overall program risk tracking process,
- Monitor and manage overall program scope.
- Foster partnership with customers/stakeholders/sponsors
- 10 years of experience in ServiceNow operations / Program/Project management experience in IT out of which at least 3-4 years of ServiceNow support operations experience
- ITIL or ITSM certifications preferred.
- Strong skills in metrics / SLA and reporting various other metrics via ServiceNow performance analytics.
- Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred)
- Detail-oriented
- Thrives in collaborative environment.
- Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
- Proven people management skills for 10+ team size
- bility to work with all levels of client and internal resources.
- bility to organize, delegate, and leverage resources to accomplish objectives.
- Supervisory skills and the ability to leverage support from other parts of the organization.
- Experience of performing large amount data analysis
- Business & IT strategy experience
- Customer-focused mindset
- Strong customer service orientation
- Passion for analyzing problems, designing creative solutions.
- Close attention to detail and accuracy
- Deadline driven and results oriented.
- Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.
-
IT Operations Manager
1 week ago
ID McLean, United StatesRole Overview · As the · IT Operations Manager , you will play a pivotal role in shaping the backbone of our IT services. You will oversee the design, implementation, and seamless availability of our IT infrastructure ranging from corporate networks to productivity tools and pla ...
-
Somatus, Inc. McLean, United StatesOverview: · As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. · It takes a village of passionate and tenacious innovat ...
-
Manager, Vendor Management and Operations
2 weeks ago
Somatus McLean, United StatesOverview · As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. · It takes a village of passionate and tenacious innovato ...
-
Manager, Vendor Management and Operations
1 week ago
Somatus - Revolutionizing Kidney Care McLean, United StatesOverview · As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. · It takes a village of passionate and tenacious innovat ...
-
Infrastructure Operations Manager
1 week ago
ValidaTek McLean, United StatesCompany Overview: · At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectati ...
-
ServiceNow Operations Manager
1 week ago
Hexaware Technologies McLean, United StatesHexaware is hiring ServiceNow Operations Manager @ McLean, VA. Interested candidates may apply here. · Role: ServiceNow Operations Manager · Job Location: McLean, VA · Job Type: Fulltime/Contract (Lomg Term) · Work Type: Hybrid (3 days Onsite & 2 days remote) · Need candidat ...
-
Operational Technology Manager
1 week ago
Insight Global McLean, United StatesJob Summary · The Operational Technology Manager (OTM) is responsible for maintaining the operational excellence of all departments, projects and teams as well as supporting the usage of field technology applications (Procore, Kahua, Fieldwire, etc.) for that need. The OTM shoul ...
-
Facilities Operations Manager
1 week ago
Credence company McLean, United StatesOverview: · Credence Management Solutions LLC is seeking an experienced Facilities Operations Manager for our corporate headquarters office to support all facility operations. The successful candidate for this opening will have experience with the essentials for managing and run ...
-
ServiceNow Operations Manager
2 weeks ago
Diverse Lynx McLean, United StatesTitle: ServiceNow Operations Manager · Location: McLean, VA · Duration: Contract · Job Description: · Role Overview: · Service Management Operations Lead, a self-driven individual who would be accountable for managing & driving development & operations of one or more ServiceN ...
-
Business Operations Manager
1 week ago
The MITRE Corporation McLean, United StatesWhy choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from mos ...
-
Operations Technology Manager
1 week ago
Eco Financial McLean, United StatesJob Description · Job Description · The Operations Technology (OT) Manager is responsible for overseeing and managing the implementation, maintenance, and optimization of technology systems and solutions deployed across the terminal. The OT Manager works closely with cross-func ...
-
Operational Technology Manager
1 week ago
Sciprex McLean, United StatesResponsibilities · Act as a Company Admin for all enterprise field applications establishing and maintaining all company settings, permissions, and standardizations · In Procore maintain company directories, create new projects, update the Procore Training Center and provide qua ...
-
ServiceNow Operations Manager
1 day ago
Hexaware Technologies McLean, United StatesHexaware is hiring ServiceNow Operations Manager @ McLean, VA. Interested candidates may apply here. · Role: ServiceNow Operations Manager · Job Location: McLean, VA · Job Type: Fulltime/Contract (Lomg Term) · Work Type: Hybrid (3 days Onsite & 2 days remote) · Need candidates w ...
-
Marketing Operations Manager
1 week ago
BioAgilytix McLean, United StatesAt BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly ...
-
Partnership Operations Manager
1 week ago
Booz Allen Hamilton McLean, United StatesJob Number: R · Partnership Operations Manager · The Opportunity: · As the Partnership Operations Manager, you will play a pivotal role in driving growth and maximizing revenue opportunities with our partners. You will coordinate communications of various te chn ology corporate ...
-
Partnership Operations Manager
1 week ago
Booz Allen Hamilton McLean, United StatesJob Number: R0196307 · Partnership Operations Manager The Opportunity: · As the Partnership Operations Manager, you will play a pivotal role in driving growth and maximizing revenue opportunities with our partners. You will coordinate communications of various technology corpora ...
-
Partnership Operations Manager
4 days ago
Booz Allen Hamilton McLean, United StatesPartnership Operations Manager · The Opportunity: · As the Partnership Operations Manager, you will play a pivotal role in driving growth and maximizing revenue opportunities with our partners. You will coordinate communications of various technology corporate partners. You'll be ...
-
Assistant Manager, Product Operations
1 week ago
The Gap, Inc. Mclean, United StatesAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. Youre responsible for driving profitable sales growth through all aspects of the store including; customer and product operation Assistant Manager, Operations, ...
-
Regional Sales Operations Manager
1 week ago
Appian McLean, United StatesHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with inte ...
-
Senior Manager Finance Operations
1 week ago
Somatus McLean, United StatesOverview · The Senior Manager Finance Operations will be responsible for supporting the field team and helping them drive performance in their market. This position requires strong: 1) financial and accounting interpretive and explicative skills to understand accounting and fina ...
ServiceNow Operations Manager - McLean, United States - Global Pharma Tek
Description
ServiceNow Operations ManagerJob Location: McLean, VA
Work Type: Onsite from Day1 - Hybrid (3 days onsite, 2 Days remote)
Role Overview:
Service Management Operations Lead, a self-driven individual who would be accountable for managing & driving development & operations of one or more ServiceNow platform applications.
Examples could be to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, event management and ITOM implementations, continuous service improvement, dashboard and metrics reporting via ServiceNow performance analytics.
Job Description:
