- Provides leadership in the Clinic and serves as a role model within the organization; Participates in SH meetings, committees, and projects as required;
- Supports the key functions of the Clinic as a Patient Centered Medical Home (PCMH).
- Establish and implement effective workplace procedures
- In partnership with Human Resources, interviews, hires, trains, and evaluates staff.
- Mentors and coaches' staff in their professional development and interpersonal relations, developing an effectiveteamwork approach, in partnership with clinic manager and/or Director of Nursing;
- Approve/deny leave requests and review and approve timecards of direct reports.
- Using coaching, progressive corrective action and applying Just Culture principles, addresses staff performance and personal conduct issues in conjunction with the clinic manager and /or Director of Nursing and documents these actions.
- Maintain regular and ongoing communication and oversight of clinic support representatives.
- Participates in the development, monitoring and effective managing of annual operating clinic budget in conjunction with the Clinic Director, and/ orClinic Managercontributing to the financial solvency of SH.
- In collaboration with Materials Management and pharmacy, purchase medical supplies, medications and equipment within the scope of the department budget.
- Assists with the reviews and verifies that medication and supply inventories are accurate and within date.
- Communicates any medical staff performance concerns to the Clinic Director/ Manager, and/or Director of Nursing or Chief Health Officer.
- Manages patient scheduling and wait times for appointments to provide appropriate access to care
- Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of HIPAA, Joint Commission, PCMH, federal, state, and local agency standards and regulations.
- In collaboration with Chief Health Officer and Medical Administration, develops creative strategic plans to provide increased growth & profitability of the clinic.
- In collaboration with the Compliance Department, report and investigate incidents, errors, quality of care and patient safety events. Work with staff and medical providers to improve patient safety.
- Bachelor's Degree in Healthcare or Business Administration, or the equivalent required.
- 5 years' experience of management experience in a clinical setting preferred.
- Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
- Excellent analytical and problem-solving skills
- Understanding of health and safety standards in the medical industry
- Bilingual (Spanish/English) Highly preferred
- Certified Physician Practice Manager (CPPM)
- Medical benefits (including a Health Savings Account option), dental and vision
- 401(k) retirement plan with company match
- Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability
- Flexible Spending Account
- Paid Days Off beginning at 12 days annually, effective the first day of employment
- Eight annual company-paid holidays; One annual paid personal day
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Practice Manager - Kansas City, United States - Swope Health Services
Description
As the Practice Manager for Swope Health West & Wyandotte Clinics, you will supervise and be part of a team of caregivers that provide care for the people who need it most. The Practice Manager is responsible for providing leadership in planning, guiding and coordinating clinical operations for Swope Health Clinic locations. The Practice Manager shall be responsible for the efficient, effective and safe management of the Clinic, and ensure the well-being of patients, providers and staff, and the successful smooth running of the Clinic. Maintain focus on service and operational excellence.
Primary Responsibilities:
Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made - delivering coordinated care that values the needs of the whole person and championing better health in our community.
Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.
Swope Health Services supports its team members with:
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