Jobs
>
Oklahoma City

    Service Desk Technician Tier I - Oklahoma City, United States - MAXIMUS, Inc.

    MAXIMUS, Inc.
    MAXIMUS, Inc. Oklahoma City, United States

    3 weeks ago

    Default job background
    Description
    & Requirements


    As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools.

    You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.

    Executes against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends.


    • This position is contingent upon funding.-What You Will Do:
    • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile device, and other computer-related technologies.
    • Communicates promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
    • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
    • Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues.
    • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate team.
    • Defines and classifies level, priority and nature of problem, request and/or issue.
    • Responsible for opening, tracking and closing trouble tickets.
    • Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned.
    • Active Directory account management and RSA token provisioning.

    Required Skills & Qualifications:

    • Must be eligible for a Secret clearance, Interim Secret is acceptable to start.
    • Requires a High School Diploma or GED. Associate's degree is preferred.
    • Ability to obtain/retain a DoD Common Access Card (MANDATORY).
    • Must be based around the Oklahoma City, OK area. This position requires onsite work.
    • DoD Directive Information Assurance Technical Level II certification (Security+ CE or equivalent) is required.
    • 1 or more years of experience in the following:
    • Customer service
    • Call center / help desk experience
    • Proficiency with Windows 10 operating system.
    • Experience and knowledge of installation, configuration, and troubleshooting of computers
    • Knowledge of help desk call tracking management systems

    Preferred Skills & Qualifications:

    • ITIL Foundation Certified
    • HDI CSR certified
    • Experience with ServiceNow
    • Strong verbal and written communication skills.
    • Excellent customer service skills.
    #techjobs #clearance

    EEO Statement

    EEO Statement:

    Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

    We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

    We're proud of our connections to organizations dedicated to serving veterans and their families.

    If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

    A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer.

    Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

    Pay Transparency


    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

    Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

    Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

    Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
  • Maximus, Inc.

    Service Desk Technician Tier II

    2 weeks ago

    Maximus, Inc. Oklahoma City, United States

    Maximus is searching for a Service Desk Technician (Tier II) in Oklahoma City, OK. As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduc Technician, Service Desk, Cus ...

  • Maximus, Inc.

    Service Desk Technician Tier I

    2 weeks ago

    Maximus, Inc. Oklahoma City, United States

    Maximus is searching for a Service Desk Technician (Tier 1) to join a team in Oklahoma City, OK. As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. Y Technician, Service Desk, Cus ...

  • MAXIMUS, Inc.

    Service Desk Technician Tier II

    2 weeks ago

    MAXIMUS, Inc. Oklahoma City, United States

    & Requirements · As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regardin ...

  • CACI International Inc

    Service Desk Analyst

    3 weeks ago

    CACI International Inc Oklahoma City, United States Full time

    Service Desk AnalystJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * Come join our CACI team to be part of an innovative fast-paced highly technical ...

  • Abacus Technology Corporation

    VoIP Technician

    3 weeks ago

    Abacus Technology Corporation Oklahoma City, United States

    Overview · Abacus Technology is seeking a VoIP Technician to provide technical support for telephone systems at Tinker AFB. This is a full-time position. · Responsibilities · Provide Tier 1 VoIP telephony systems support for Tinker AFB. · Operate and maintain database, configurat ...

  • Bluepipes

    Travel Rad Tech

    1 day ago

    Bluepipes Oklahoma City, United States Freelance

    TotalMed Staffing is seeking an experienced Rad Tech for an exciting Travel Allied job in Oklahoma City, OK. Shift: 3x12 hr days Start Date: ASAP Duration: 13 weeks Pay: $ / Week Technician - Radiology Technologist | T - RT | Oklahoma City, Oklahoma | $ Weekly · Job Description ...

  • Oklahoma Heart Hospital

    Pharmacy Tech

    2 weeks ago

    Oklahoma Heart Hospital Oklahoma City, United States Full time Evenings

    Description · Overview · ONE TEAM. ALL HEART . At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. This physician owned hospital was designed by cardiologists to ensure that patients receive expert, individualized care with utmost comfort. OHH off ...

  • FlexCare Imaging

    Travel Radiology Technician

    1 day ago

    FlexCare Imaging Oklahoma City, United States

    Job Description · FlexCare Imaging is seeking a travel Radiology Technician for a travel job in Oklahoma City, Oklahoma. · Job Description & RequirementsSpecialty: Radiology Technician · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 13 weeks · 40 hou ...

  • PHP

    Travel Histology Technician

    1 day ago

    PHP Oklahoma City, United States

    Job Description · PHP is seeking a travel Histology Technician for a travel job in Oklahoma City, Oklahoma. · Job Description & RequirementsSpecialty: Histology Technician · Discipline: Allied Health Professional · Start Date: 06/17/2024 · Duration: 13 weeks · 40 hours per week · ...

  • ProKatchers

    Local Contract Centralized Sterile Technician

    4 weeks ago

    ProKatchers Oklahoma City, United States Temporary

    Prokatchers is seeking a local contract Centralized Sterile Technician for a local contract job in Oklahoma City, Oklahoma. · Job Description & Requirements · Specialty: Centralized Sterile Technician · Discipline: Allied Health Professional · Start Date: 05/06/2024 · Durati ...

  • PHP

    Travel Histology Technician

    1 day ago

    PHP Oklahoma City, United States

    Job Description · PHP is seeking a travel Histology Technician for a travel job in Oklahoma City, Oklahoma. · Job Description & RequirementsSpecialty: Histology Technician · Discipline: Allied Health Professional · Start Date: 06/16/2024 · Duration: 13 weeks · 40 hours per week · ...

  • Prokatchers

    Travel Surgical Technician

    3 weeks ago

    Prokatchers Oklahoma City, OK, United States

    Prokatchers is seeking a travel Surgical Technician for a travel job in Oklahoma City, Oklahoma. · Job Description & Requirements · ~ Specialty: Surgical Technician · ~ Discipline: Allied Health Professional · ~ Duration: 13 weeks · ~36 hours per week · ~ Shift: 12 hours, d ...

  • Geeks on Site

    On-Call Technician

    3 weeks ago

    Geeks on Site Oklahoma City, United States

    Job Description · Job DescriptionGEEKS ON SITE · Our Company · We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our reside ...

  • Oklahoma Heart Hospital

    surgical scrub tech

    3 weeks ago

    Oklahoma Heart Hospital Oklahoma City, OK , USA, United States

    Overview · ONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. Our nurses are involved in every aspect of their patients' care and provide hope, compassion and healing to patients and their families. In collaboration with our p ...

  • Flogistix

    Helpdesk Specialist

    2 weeks ago

    Flogistix Oklahoma City, United States

    Job Details · Job Location · Corporate - OKC, OK · Description · Job Title: Help Desk Specialist I · Department: IT Operations · Reports To: IT Operations Manager · Help Desk Specialist 1 · Job Description · Our mission is to leverage creative technology in the oil and ga ...

  • ALTAMIRA

    Environmental Technician

    3 weeks ago

    ALTAMIRA Oklahoma City, United States

    At Altamira, our mission is to solve our clients' most complex, regulatory, operational, and business challenges by being the first choice and trusted partner for strategy, consulting, technical expertise, and digital technology solutions. · We know that diverse thinking deliver ...

  • Kratos Defense and Security

    Maintenance Technician I-III

    2 weeks ago

    Kratos Defense and Security Oklahoma City, United States

    Kratos Defense & Security Solutions, Inc., is a leading defense technology company focused on unmanned systems, satellite communications, cyber security/warfare, microwave electronics, missile defense, training, and combat systems. Our customers include the U.S. federal governmen ...

  • Altamira-US LLC

    Enviromental Technician

    3 weeks ago

    Altamira-US LLC Oklahoma City, United States

    Job Description · Job DescriptionAt Altamira, our mission is to solve our clients' most complex, regulatory, operational, and business challenges by being the first choice and trusted partner for strategy, consulting, technical expertise, and digital technology solutions. · We k ...

  • Trustaff

    Sterile Processing Technician

    2 days ago

    Trustaff Oklahoma City, United States

    About this job · As a Sterile Processing Technician, you are a critical part of ensuring a clean, pathogen-free patient environment. Sterile Processing Techs document, inspect, and decontaminate medical instruments and devices and you must have a comprehensive understanding of st ...

  • Oklahoma Heart Hospital

    Surgical Scrub Technologist

    4 weeks ago

    Oklahoma Heart Hospital Oklahoma City, United States

    Overview ONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. Our nurses are involved in every aspect of their patients' care and provide hope, compassion and healing to patients and their families. In collaboration with our phy ...