1st Level Support - Parsons, KS, United States - Velocity Ventures

Velocity Ventures
Velocity Ventures
Verified Company
Parsons, KS, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
We are experts in IT personnel and commercial specialists in temporary employment and service and work contracts. Our clients include IT system houses, IT manufacturers, and IT service providers.


For our renowned client, we are currently looking for several employees (m/f/d) at locations such as Berlin, Leipzig, Dresden, Erfurt, Bremen, Hamburg, Hanover, Cologne, Meckenheim, Frankfurt am Main, Düsseldorf, Stuttgart, or Nuremberg, as well as nationwide.


1st Level Support / First Level Support

at multiple locations nationwide:


JOB PROFILE - ID 2840

RESPONSIBILITIES

  • Receiving and processing all incoming inquiries in the IT service desk
  • Assisting users with inquiries regarding Microsoft Windows and the Microsoft Office product range, as well as general hardware and software environments
  • Documenting activities in the ticket system
  • Opening tickets for 2nd level support

REQUIREMENTS

  • Technical understanding
  • Knowledge of Microsoft Windows and MS Office
  • Ideally, some experience in customer support, a user helpdesk, or service desk, or as an IT service employee (m/f/d) or IT customer support (m/f/d)
  • Excellent German and English skills

BENEFITS

  • Collective agreement (iGZ/DGB)
  • Fixed monthly salary including aboveaverage pay
  • Project allowance from the first day of deployment
  • Holiday and Christmas bonus according to iGZ
  • Personal support
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