Branch Manager - Indianapolis, United States - Window Nation

Description

**Window Nation, LLC**

**Branch Manager**

**Indianapolis, IN - Full Time**

Our **Branch Manager** oversees the entirety of his/her branchs installation program. He/She is responsible for pipeline management, inventory efficiency, expense control, staff development, best practice and SOP implementation and execution, change management and customer experience.

**PRIMARY RESPONSIBILITIES**

Lead, develop and manage direct reports; create a culture rooted in impeccable customer support and a drive for results

Divide strategic objectives and initiatives into actionable tactical plans; execute and monitor plans

Recommend, implement, and monitor actions to increase revenue generation and profitability

Deliver on branch margin and profitability targets

Manage branch expenditures within budget guidelines

Work with relevant internal stakeholders to ensure payment receipt protocols are properly executed and A/R is collected timely

Monitor industry/competitor landscape to ensure our compensation programming (salaries, incentives, and benefits) is competitive to drive recruitment and retention of staff

Maintain positive customer relationships; identify, monitor and manage customer service standards

Collaborate with the regional team to identify, develop and implement best practices and SOPs

Recruit, onboard, and manage high performance technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicators

Ensure appropriate safety protocols are in place; ensure adherence to all safe work practices

Oversee the warehouse technicians; ensure their adherence to procedures related to inventory turns, min-max levels, vendor warranty, and local purchasing

Inspire excellence; embody our Core Values

**QUALIFICATIONS**

Post-secondary education in Business Management or related field preferred

7+ years of construction/home remodeling experience; experience with service and installation programming preferred

Minimum of 5 years of progressive leadership experience

Evidence of continuing education in leadership and business management

**SUCCESS FACTORS**

**Intellectual Horsepower** . Deep, open-minded, and creative thinking and decision-making

**Values** . Transparency with a strong set of personal values

**Style** . Hands-on leadership, capable of effectively assessing situations, and challenging the status quo

**Inspire** . Demonstrated high energy, enthusiasm and support for companys vision and mission.

**Team Builder** . Ability to build and maintain a powerful, effective team; team leader and member

**Subject-Matter Expertise** . Display of knowledge, experience and work ethic that garners respect of peers and subordinates

**Proactivity** . Use of data to anticipate and account for roadblocks

**Effective Communicator** . Ability to express complex ideas and concepts in digestible chunks tailored to the audience

*All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.*

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