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    lab engineer - Philadelphia, United States - SoftHQ, Inc.

    SoftHQ, Inc.
    SoftHQ, Inc. Philadelphia, United States

    4 weeks ago

    Default job background
    Description

    Location : Philadelphia, PA, USA (Onsite)

    JD

    1. Hardware preparation including laptop manipulation and configuration. This involves the installation of new OS into the device, creating dual boots, replacing the Wi-Fi card, etc.
    2. Testbed maintenance including test failure support and upgrades. To get to know the lab's testbeds left and right in order to support test engineers with no delay in case of issues.
    3. Vendor interaction and communication along with support. To create a very open and amicable relationship with our testbed vendors. The lab lead will be the liaison between Comcast and our testbed vendors.
    4. Client devices bring up and configuration. To know the Comcast environment and be familiar with Comcast products. To be able to upgrade/downgrade their software and getting it ready for test engineers to use.
    5. Network upgrades and maintenance including ethernet and DOCSIS, IT. To have an excellent relationship with the Comcast IT and infrastructure teams. To be able to solve any issues in our ethernet and DOCSIS networks in the lab.
    6. Shipping management and support. To have strong relationship with the shipping department in Comcast and all other carries that deliver equipment to client. The job is to manage the delivery of devices in and out of Client.
    7. Excellent communication skills to share reports with upper management. Excellent writing skills is a key for this, since the job requires communication with various teams as shown above, plus the reporting to management of the weekly activities.
    8. Daily Ad-hoc requests from test engineers for testbed or devices immediate support. Test engineers always need their DUTs to be rebooted, replaced, reconfigured, request accessories, etc.
    9. Wiring and cabling. Be able to run cables in an organized manner on the cable trails overhead, and the ones connecting down to the testbeds and in between testbeds. Labeling is a must.
    10. To be responsible for the maintenance of the tools used for connecting remotely to the equipment in the lab (TeamViewer).
    11. To maintain a Lab log of all changes made to the lab for accurate history and future troubleshooting.
    12. To manage the dashboard, an in-home tool that shows the status of each testbed in our labs.
    13. To work closely with our ordering and inventory technician and support when needed.
    14. To keep and maintain up to date the lab diagrams in the shared drive.
    15. Manage and schedule all the vendor visits needed for testbed support.
    16. To keep updated and accurate the Lab page in Confluence.
    17. Manage interaction with facilities of new equipment coming to the labs.
    18. Good Wi-Fi understanding to help troubleshoot issues when testers work remotely.

    Thanks

    LAB ENGINEER
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