Automotive Service Manager - Scarborough, United States - Group 1 Automotive, Inc.

Group 1 Automotive, Inc.

Verified Company

Scarborough, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview
:
Mercedes-Benz of Scarborough is part of fast growing _Group 1 Automotive_, a leader in automotive retail. We are looking to add an
Experienced Service Manager to our team. We are interested in employing a high energy, customer focused individual to lead our Service Department to high levels in production and customer and employee retention

In addition to competitive pay, we offer our associates the following benefits:

Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities

Responsibilities:

Hire, train, develop and motivate the service department staff and monitor their performance.
Forecast goals and objectives for the department and ensure they are met.
Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
Maintain daily sales and production records as required by dealership management.
Develop and monitor budgets for the service department and keep dealership management informed of variances.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Establish promotional service prices.
Ensure proper repair techniques are being used.
Schedule training as necessary to properly repair and service vehicles.
Stay up to date on product changes and new products.
Ensure that all necessary shop equipment is in proper and safe working condition.
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA righttoknow, etc.
Other duties may be assigned by management.
Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.

Qualifications:

Three or more year's management experience in an automotive service department is required.
Sales driven background.
High CSI and customer focused.
Experience managing 15+ employees preferred.
ADP/CDK Experience a plus.
Ability to work independently and be selfmotivated.
Great attitude with highenergy personality.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.

- *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*_