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Operations Specialist
2 weeks ago
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Operations Specialist
1 week ago
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Operations Specialist
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Operations Specialist
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Operations Specialist
2 weeks ago
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Operations Specialist
3 days ago
East View Information Services, Inc. Minneapolis, United StatesEast View is a leading provider of native and translated foreign language information products and services, including Slavic, Chinese, and Arabic databases, print periodicals, and books. We serve all geographies and many market segments, including academic institutions, governme ...
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Operations Specialist
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Operations Specialist
4 days ago
East View Information Services, Inc. Minneapolis, United StatesEast View is a leading provider of native and translated foreign language information products and services, including Slavic, Chinese, and Arabic databases, print periodicals, and books. We serve all geographies and many market segments, including academic institutions, governme ...
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Operations Specialist
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Investment Operations Specialist
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Operations Specialist I
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Construction Site Operations Specialist
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Business Operations Specialist
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Technical Operations Specialist
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Operations Senior Specialist
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Insurance Operations Specialist
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Advertising Operations Specialist
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eCommerce Operations Specialist
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Ad Operations Specialist
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Advertising Operations Specialist
1 week ago
Best Buy Minneapolis, United StatesJob DescriptionAs the Advertising Operations Specialist you will be a part of Best Buy's Media Performance and Activation team supporting Marketing and the Best Buy Ads retail media network. This role is responsible for the technical QA, packaging, and handoff of creative assets ...
Operations Specialist - Minneapolis, United States - East View Companies
Description
Do you like foreign languages or global studies? Library Science or troubleshooting?East View is a leading provider of native and translated foreign language information products and services, including Russian, Chinese, and Arabic databases, print periodicals, books and microforms.
We serve all geographies and many market segments, including academic institutions, government organizations, corporations, public and federal libraries and law firms.
We are searching for an Operations Specialist to support customer accounts around the world for online products and data delivery processes.
This position is a multi-functional role responsible for project coordination and fulfillment in support of our public, academic, and other library customers, including overseeing all aspects of electronic file transfers and data feed processes.
Key Duties:
Provide proactive and seamless customer support to effectively and efficiently manage customer projects within our "Online Product portfolio" (e.g., archives, digital deposits, and data delivery process)
Together with Project Management, Product Management and Sales, participate in setting up project schedule, data deliveries, data order fulfillment, and delivery reportsEnsure smooth setup for data transfer processing including data mapping process Perform Quality Control:
Verify data sets and titles match content; compare manifests to ensure delivery matches order.
Management of data deliveries and data order fulfillment, including working directly with clients, data providers and the service team to ensure smooth setup for data transfer processing including data mapping process and working through all technical issues as they ariseUse analysis along with policies and procedures to resolve customer issues with datasetsAct as technical liaison between content providers/data suppliers, IT and the client to identify and resolve any technical issues Provide superior customer support for online products, customer orders and other requests Troubleshoot and resolve any issues to ensure total customer satisfactionKey Qualifications:2+ years' experience in product support or customer service, preferably in an academic or service environmentStrong organizational, problem solving, and time management skills to meet schedules and deadlines in a fast-paced, service-driven environment requiredExperience with File Transfer Protocol (FTP), eXtensible Markup Language (XML), file management or other forms of electronic file transferAbility to effectively interface with customers at all levels of technical capabilityStrong attention to detail and organizational skills with demonstrated expertise in producing accurate high-quality deliverables requiredForeign language comprehension in Chinese, Russian, or Arabic is a plus but not requiredFluency in English language (both verbal and written) requiredHigh drive/motivation with the ability to adapt to changing requirements requiredComputer proficiency and power user of analytical software such as MS ExcelCritical and analytical thinker with strong troubleshooting skills requiredExcellent oral, written and interpersonal skills with demonstrable customer focus Workplace DetailsThis is a full-time, hybrid position with benefits located in Minnetonka MN near Hopkins Crossroads/Hwy 394.