IT Support Specialist - El Dorado, United States - El Dorado Public Schools

El Dorado Public Schools El Dorado, United States

1 week ago

Description

JOB DESCRIPTION

Job Title: IT Support Specialist

Reports to: Technology Director

Wage/Hour Status: Non-exempt

Length of Contract: 249

Salary: $39,492 - $54,492

Primary Purpose:

The IT Support Specialist will oversee and maintain the computer hardware and software systems throughout the El Dorado School District. In this role, they will provide technical support to staff, teachers and students by prioritizing and escalating help desk requests. In addition to troubleshooting network and hardware issues, they will configure new devices such as Windows, Mac, ChormeOS, and/or Chromebooks.

QUALIFICATIONS:

Education/Certification:

Associate's or Bachelor's Degree required; Information Technology, Computer Science or related field preferred
CompTIA A+ certification preferred

Special Knowledge/Skills:

Strong interpersonal communication skills (written and verbal)
Exceptional organization, time management and prioritization skills
Ability to communicate effectively
Ability to organize information
Ability to work under pressure and multi-task
Ability to stoop, kneel, crouch, or crawl; ability to lift at least 50 pounds

MAJOR RESPONSIBILITIES AND DUTIES:

Assists with the setup, configuration, and installation of devices, equipment, software, printers and other peripherals
Provides on-site technology support to teachers, administrators and students
Document the processes, procedures, changes, revisions and activities in the ticketing system
Plans and Installs of new and existing workstations for students and teacher
Provides superior customer service; pay attention to customer's descriptions of computer problems, and help solve the issues, walk customers through the recommended problem-solving steps
Train users to work with new computer hardware or software
Provide other team members and managers information
Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently

WORKING CONDITIONS:

Mental Demands:

Ability to communicate effectively (verbally and written); maintain emotional control under stress; ability to organize information

Physical Demands:

Must be able to stand for sustained periods of time

Means of transportation required to work technology tickets in all district buildings throughout El Dorado

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