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Guest Services Manager
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Guest Services Manager
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Customer Service Manager
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Customer Service Manager
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Guest Services Manager - Williamsburg, United States - Great Wolf Resorts
Description
** Guest Services Manager**
**Job Category****:** Guest Services **Requisition Number****:** GUEST017777 Showing 1 location **Job Details**
**Description**
At Great Wolf, our **Guest Services Manager** strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
**Essential Duties & Responsibilities**
Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
Assists with guest services functions as needed
Assists in training staff and developing for potential career advancement
Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
**Basic Qualifications & Skills**
High School Diploma or equivalent education/experience
1+ year previous Front Desk/Guest Service management experience
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen
**Desired Qualifications & Skills**
Bachelor's Degree in Hospitality, Hotel Management or related field
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills
**Physical Requirements**
Ability to lift up to 20 pounds
Able to sit and/or stand for long periods of time
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
