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Moore

    Desktop Support Specialist - Moore, United States - Tekfortune Inc

    Tekfortune Inc
    Tekfortune Inc Moore, United States

    1 month ago

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    Description

    Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

    Title - Desktop Support Specialist /Onsite position
    Location- Moore , SC 29369 / Williston, VT 05495

    General Description /Responsibilities :-

    • Deskside support experience in supporting Enterprise Users
    • Reports to Deskside support lead
    • Good Customer Handling Skills and act as Single Point of Contact
    • ITIL Processes awareness and adhering to
    • Reporting to the Service Success Manager / Delivery Manager
    • Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
    • Troubleshooting technical issues
    • Ensuring that the processes are adhered to
    • Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
    • Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
    • Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
    • Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
    • Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
    • Improves and maintains customer and employee satisfaction
    • Performing asset inventory activities as needed
    • Create documentation for process and procedures
    • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
    • Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
    Technical Requirements /Required Skills / Qualifications:

    •Minimum 4yrs hands on experience as deskside/Onsite support/local IT engineer

    •Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)

    •Strong desktop support knowledge including hardware, software, and networking concepts

    •Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

    •Troubleshoot and assist end users with mobile device setup, activations and performance issues.

    •Strong Customer service skills

    •Strong written and verbal communication skills

    For more information and other jobs available please contact our recruitment team at To view all the jobs available in the USA and Asia please visit our website at

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