AVP, Customer Experience - St Louis, MO
3 weeks ago

Job summary
The Assistant Vice President Customer Experience will lead multiple teams and monitor Customer Service activities ensuring staff provides timely friendly and effective service to customers while maximizing employee production and quality.
Responsibilities
- Directly supervise employees in a call center environment providing support to the mortgage fulfillment division
- Oversee coordination within multiple divisions and across all areas within Pennymac to ensure consistent and proper execution
Job description
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