Vice President of Customer Experience - St. Louis
1 month ago
Job summary
We have a new opportunity for a Vice President of Customer Experience who will be responsible for the strategy and execution of customer engagement to our members and member organizations. At Concordia Plans we care for those who serve by providing excellent retirement, healthcare, and benefit services. This role is responsible for identifying and closing customer experience gaps, aligning cross-functional teams around the voice of the customer,- Lead the development and execution of an integrated customer experience strategy aligned with organizational goals,
- Oversight departments that directly engage with customers including Customer Service Account Management Education Wellness Solutions Marketing.
Job description
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