Customer Service Representative - Westfield, United States - LEDVANCE LLC

LEDVANCE LLC Westfield, United States

3 weeks ago

Description

**Customer Service Representative**

**Job ID** **Date posted** 10/26/2021

We are currently recruiting for a Customer Solution Coordinator/Customer Service Representative.

**Responsibilities include:**

Daily communication with customers via phone and e-mail contact regarding inquiries/requests with a requirement to determine appropriate solutions and responses.

Daily processing and review of orders through manual and electronic means.

Cross-functional communication with support departments such as transportation and warehousing.

Execution of mid to high-level account management to meet customer requirements.

Provision of accurate product technical support to direct customers, sales, end users/consumers, and specifiers for inquiries relative to product application or characteristics.

Strong attention to detail resulting in a high degree of transaction accuracy.

Mid to Advanced Excel skills including V-look up.

Strong analytical and critical thinking skills.

Strong customer focus and advocacy.

Excellent written and verbal communication with a focus on quality over quantity.

Ability to handle multiple tasks/projects simultaneously and prioritize those with the highest business importance.

**Education:**

High School diploma plus minimum 3 years relevant experience required. AS preferred.

Relocation and/or work sponsorship are not available with this position.

Position is eligible for LEDVANCE employee referral bonus.

Work hours are Monday - Friday, 9:30 am to 6 pm.

Must be able to work on-site as required.

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