Enterprise Services Branch Manager - Sierra Vista, United States - SOSi

Description

SOS International LLC (SOSi) is seeking an Enterprise Services Branch Manager at Fort Huachuca, AZ in support of a large, mission-critical IT services and support program with continuous (24x7) operations. The Enterprise Services Branch Manager reports to the Enterprise Services Division Manager and is responsible for all Active Directory, Data Services, Windows Server, A365, and Facilities technical requirements and SLAs associated with the mission.

• Responsible for the completion of assigned complex or long-term engineering projects within budgetary and scheduling guidelines.
• Establish and maintain lines of communications with peers and other teams while providing direction and motivation to team leads under his/her supervision.
• Provide sound guidance to contract staff in the absence of instructions; ensure teams perform to established standards.
• Ensure all training and other suspense dates required by contract are met; ensure corporate and organizational policies are enforced.
• Verify employees are trained to established standards and remain proficient.
• Certifies personnel coverage is provided IAW contract standards.
• Ensure all issues and concerns are addressed in a timely manner.
• Collaborate with higher-level supervisors of anticipated vacancies and increases in workload or other circumstances that require replacements or additional staff.
• Perform as a high-level individual contributor able to lead a group of engineers, analysts, technicians, and/or one or more project engineers.
• Advises of feasibility of potential future projects to management.
• Supports the DoDIN OPS Division mission to ensure performance and compliance with the PWS.
• Contributes to the service, performance, and security posture of all devices managed by assuring they are fully mission capable by integrating with monitoring capabilities, through contractor developed processes and/or manual procedures.
• Contributes to the development, documentation, and sustainment management methods for device maintenance to sustain mission.
• Assesses new services, technologies, software tools, and network devices that may improve abilities to proactively monitor performance, remediate concerns, and offer recommendations for improvement.
• Maintains Continual Process Improvement (CPI) / Continual Service Improvement (CSI) to improve the overall quality of services delivered.
• Supports DCO requirements by providing support services for the protection, monitoring, analysis, detection, and response to unauthorized activity within the DoD Information Systems and Networks.
• Follows ITIL best practices to manage tickets and processes. Develops and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
• Collaborates with Government Technical Managers, fellow Branch Chiefs, Division Chiefs and Leadership.

• Active in scope Secret w/T5 clearance
• HS +4 years technical/managerial experience or AA/AS +2 or BA/BS
• IAT-II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) or higher is required.
• Knowledgeable in the mission and operational requirements of the U.S. Army
• Demonstrated understanding of U.S. Army IT operational and technical requirements and Risk Management Framework (RMF)
• Must be willing to work overtime, after hours, holidays, and weekends, as necessary

• Master's degree in Organizational Management, Telecommunications, Cybersecurity, National Security Strategy, or a related field
• ITIL v4 certification
• PMP Certification
• 3-5 years or more of supervisory experience

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

• Active in scope Secret w/T5 clearance
• HS +4 years technical/managerial experience or AA/AS +2 or BA/BS
• IAT-II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) or higher is required.
• Knowledgeable in the mission and operational requirements of the U.S. Army
• Demonstrated understanding of U.S. Army IT operational and technical requirements and Risk Management Framework (RMF)
• Must be willing to work overtime, after hours, holidays, and weekends, as necessary
• Responsible for the completion of assigned complex or long-term engineering projects within budgetary and scheduling guidelines.
• Establish and maintain lines of communications with peers and other teams while providing direction and motivation to team leads under his/her supervision.
• Provide sound guidance to contract staff in the absence of instructions; ensure teams perform to established standards.
• Ensure all training and other suspense dates required by contract are met; ensure corporate and organizational policies are enforced.
• Verify employees are trained to established standards and remain proficient.
• Certifies personnel coverage is provided IAW contract standards.
• Ensure all issues and concerns are addressed in a timely manner.
• Collaborate with higher-level supervisors of anticipated vacancies and increases in workload or other circumstances that require replacements or additional staff.
• Perform as a high-level individual contributor able to lead a group of engineers, analysts, technicians, and/or one or more project engineers.
• Advises of feasibility of potential future projects to management.
• Supports the DoDIN OPS Division mission to ensure performance and compliance with the PWS.
• Contributes to the service, performance, and security posture of all devices managed by assuring they are fully mission capable by integrating with monitoring capabilities, through contractor developed processes and/or manual procedures.
• Contributes to the development, documentation, and sustainment management methods for device maintenance to sustain mission.
• Assesses new services, technologies, software tools, and network devices that may improve abilities to proactively monitor performance, remediate concerns, and offer recommendations for improvement.
• Maintains Continual Process Improvement (CPI) / Continual Service Improvement (CSI) to improve the overall quality of services delivered.
• Supports DCO requirements by providing support services for the protection, monitoring, analysis, detection, and response to unauthorized activity within the DoD Information Systems and Networks.
• Follows ITIL best practices to manage tickets and processes. Develops and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
• Collaborates with Government Technical Managers, fellow Branch Chiefs, Division Chiefs and Leadership.