- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Desk Agent
1 week ago
The Cove Salem, United States**Job Summary** · **Position Title**:Front Desk Agent · **Location**: The Cove Hotel, 40 Bridge St, Salem, MA · **Schedule**: Full-Time · **Position Type**: Non-Management · Join our team at The Cove Hotel and become an integral part of delivering exceptional guest experiences. A ...
-
Front Desk Agent
6 days ago
La Quinta Inns & Suites Salem, United States_**Primary duties would include but not be limited to the following**:_ · - Checks guests in and out of hotel in an accurate, speedy, and courteous manner · - Efficiently handles all payments received (cash, credit card, checks, or traveler's checks). Balances/verifies all moneta ...
-
Front Desk Agent
1 week ago
StretchLab Salem, United States**Sales Associate Opportunity at StretchLab: Join the Movement that's Extending Wellness** · Are you driven by targets and passionate about health and fitness? StretchLab is seeking a Sales Associate who thrives in a vibrant, dynamic environment and is committed to health and hap ...
-
Front Desk Agent
1 week ago
InnVentures IVI LP Salem, United States**Rule #2** Bring a good attitude to work with you every day and take pride in your work **OUR STORY:** · If you are looking for a career where you feel supported, then apply now InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is ...
-
Front Desk Agent
2 weeks ago
Maumee Bay Lodge Oregon, United StatesJob Description · Job DescriptionAre you someone who values customer satisfaction and takes pleasure in interacting with the public? Then our opening at Maumee Bay Lodge for a Front Desk Agent is for you We are particularly interested in candidates with a guest focused demeanor a ...
-
Front Desk Agent
3 weeks ago
Residence Inn Salem Salem, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Front Desk Agent
2 weeks ago
Residence Inn Salem Salem, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
1 week ago
Residence Inn Salem Salem, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Hotel Front Desk Agent
1 week ago
The Cove Salem, United StatesJob Description · Job DescriptionJob Title: Front Desk Agent at The Cove Hotel · Location: 40 Bridge St, Salem, MA · JOB SUMMARY · Are you the warm smile that lights up a room? The friendly face that makes every guest feel right at home? The Cove Hotel is searching for a charisma ...
-
Front Desk Agent/Staff Member
1 week ago
PDK Hotel Group Salem, United States Full timeFront Desk Agent/Staff Member at Capital Inn & Suites - We Now Offer 60 Day Signing Bonus $300 · Position SummaryWe are looking for new staff members to join our hotel team at Capital Inn & Suites in Salem We're looking for someone who will share our belief that our guests should ...
-
Front Desk Agent at
4 weeks ago
Oregon Garden Resort Silverton, United StatesJob Description · Job DescriptionOregon Garden Resort is seeking a friendly and professional part-time Front Desk Agent to join our team. The successful candidate will be responsible for checking in and out guests, answering phone calls, making reservations, and providing excelle ...
-
Front Desk Agent
3 weeks ago
Allison Inn & Spa Newberg, United StatesThe Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. · The Allison Inn & Spa's luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting. · At The Allison Inn & Spa our wor ...
-
Front Desk Agent
4 weeks ago
Allison Inn & Spa Newberg, United StatesThe Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. · The Allison Inn & Spas luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting. · At The Allison Inn & Spa our work ...
-
Front Desk Agent
3 weeks ago
Allison Inn & Spa Newberg, United StatesJob Description · Job Description The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. · The Allison Inn & Spa's luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting. ...
-
Front Desk Agent Representative
3 weeks ago
Hampton Inn Bulverde Spring Branch, United StatesJob Description · Job DescriptionDescription:Job Title: Front Desk Agent · Our company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. ...
-
Hotel Front Desk Attendant
2 days ago
The Hotel Salem Salem, United States$16 hourly · **Responsibilities**: · - Communicate with housekeeping to make sure guest rooms are ready · - Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information · - Perform regular ...
-
Hotel Front Desk
1 week ago
RRI West Salem, United States**We are seeking a Front Desk Agent to join our Team with a starting Wage up to $18.00 7a-3pm shift** · RRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotel ...
-
Hotel Oregon Front Desk Agent
2 weeks ago
McMenamins McMinnville, United StatesMCMENAMINS · FRONT DESK AGENT · Rev. 2-21 · TITLE:Front Desk Agent · REPORTS TO:MANAGER · FLSA CLASS:Hourly Non-Exempt · The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. T ...
-
Help Desk Support
2 weeks ago
Butler America Aerospace LLC Salem, United States ContractHelp Desk Support (on-site) · Location: Salem, OR · Job ID: #68157 · Pay Range: $16 - 18 · Experience: minimum 1yr Help Desk experience · JOB FUNCTIONS: · • Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with da ...
-
Hotel Front Desk Attendant
3 weeks ago
The Hotel Salem Salem, United StatesJob Description · Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any gene ...
Front Desk Agent - Salem, United States - Highgate Hotels
Description
Compensation TypeHourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.
gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in London, New York, Dallas, and Seattle.Location
Residence Inn Salem
640 Hawthorne Avenue, SESalem, OR 97301
Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
