Jobs

    Customer Service - Clearwater, United States - Lincare Holdings

    Lincare Holdings
    Lincare Holdings Clearwater, United States

    5 days ago

    Default job background
    Description
    Job Description
    • Contacts payers for medical claims status, followup denials, or partial payments
    • Obtains payer requirements for timely adjudication of claims
    • Files claims with appropriate documentation attached
    • Pursues, maintains, and communicates medical coverage/guideline changes/updates
    • Processes all incoming and outgoing correspondence as assigned
    • Verifies, adjusts, and updates Accounts Receivable (A/R) according to correspondence received from insurance company
    • Helps facilitate interoffice communication on error and denial trends
    • Initiates the review/appeals process on disputed claims
    • Researches credit balances and initiates refunds as required
    • Documents all activity in customer's computer account
    • Answers Accounts Receivable phone inquiries
    • Works assigned RBCO reports
    • Available to assist other PACs with questions or collection needs
    • Acts as liaison between staff and management
    #CC

    Qualifications
    • High School Diploma or General Education Degree (GED) required
    • Past performance shows solid evidence of insurance qualifications and guidelines
    • Knowledge of telephone etiquette and adequate oral and written communication skills
    • Shows effective multitasking skills
    • Positive and cooperative attitude in working and communicating with individuals at all levels of the organization
    • Knowledge of medical field preferred
    #CC
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