Telecom Helpdesk Analyst - San Diego, United States - Akkodis

Akkodis San Diego, United States

3 weeks ago

Description

Akkodis is seeking an

Telecom Communication Analyst

for a company located in Candidates need to be local to a

San Diego, CA

Pay rate : 32$/hr on w2

Essential Functions:
Responsible for supporting healthy inter-departmental relationships and communications between UC team and other departments within the company.

Responsible for supporting IT for issues with UC systems including but not limited to, Phones, UCCS, USaaS, CCCX, network, firewall, and others.

Routine call analysis reporting. Verify that calls are made, and no issues are seen during the normal business day.
Support of call reporting and use of the UCCX (Call Center) at the home office. Verify reporting is running, and systems are operational.
Support VC systems within the clients business.
Troubleshoot UC systems.
Support (Help Desk) ticket processing under SLA.
Functions as first level escalation in support of ticket resolution.
Formulates telecom billing and/or bill processing requirements and procedures for processing and communicating data and other information.
Prepare cost and time estimates for the installation, implementation, and operation of new equipment.
Coordinate the installation and implementation of UC equipment and software features to include standard protocols for voice and data.
Test the hardware/software of new UC system.
Instruct end-user personnel on the application and capabilities of the UC system.
Participate in the planning and design of end-user training programs and schedules.
Monitors the operations of the system and services of vendors.
Perform other duties as assigned by management.

Qualifications:
1+ year of UC experience in a fast-paced environment.
1+ year of successful support of business initiatives.
The UC analyst must be an effective communicator and self-motivated.

The position entails a variety of duties which may often change, requiring the ability to think logically/use step-by-step procedures to analyze/solve problems.

Must be capable of following processes and procedures reliably and accurately.
Work within precise limits or standards of accuracy.
Must have documented understanding of computer equipment and links for voice, text, image, data, and video transmission.
Must have the ability to work cross-functionally in a virtual organization while interacting with multiple organizational business units.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan.

Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.

Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.
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