Customer Service Representative - Annapolis, United States - W L Staton Plumbing Heating & Cooling

W L Staton Plumbing Heating & Cooling
W L Staton Plumbing Heating & Cooling
Verified Company
Annapolis, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Summary:


To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of WL Staton Plumbing Heating & Cooling vision, mission, purpose, and values.


Responsibilities:


  • Create a positive customer experience.
  • Respond to incoming inquiries from current customers and potential customers in a friendly manner with timeliness and accuracy.
  • Initiate outbound calls for appointment reminders for club members.
  • Maintain complete, accurate and updated information in the customer database.
  • Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
  • Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
  • Perform other duties as assigned.

Requirements:


  • 1+ years of experience in providing customer service in a call center setting.
  • High School diploma or GED required.
  • Strong ability to communicate clearly in a positive, nurturing manner.
  • Basic computer skills required.
  • Excellent customer service skills with the desire to exceed customer expectations.
  • Must be highly organized with good attention to detail and follow through.
  • Ability to perform multiple tasks in a fastpaced environment.
  • Exceptional interpersonal and communication skills both written and verbal.
  • Team player working in a team environment through online communications
  • THIS IS A FLEX SHIFT SCHEDULE position
  • Must be able to work a combination of day (85pm) nights (19pm) and weekends (75pm)

Physical Requirements:


  • Have good visual acuity and sufficient functioning to operate computeraided call management hardware, software, and communications equipment.
  • Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a remote work situation.
  • Spends a majority of the workday on the telephone interacting with customers and technicians.
  • Ability to work extended hours, nights, or weekends.

Pay:
$ $19.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Onthejob training
  • Paid time off
  • Professional development assistance
  • Vision insurance

Experience level:

  • 1 year
  • No experience needed
  • Under 1 year

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Inperson
  • Office

Ability to Relocate:

  • Annapolis, MD 21401: Relocate before starting work (required)

Work Location:
In person
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