Director, Service Delivery - Cleveland - TTEC

    TTEC
    TTEC Cleveland

    1 day ago

    Description

    Job Summary:


    A Director - Service Delivery will manage client relationships, motivate others, and improve processes to enhance results.



    Key Responsibilities:



    • Manage communications with clients and business partners

    • Motivate others by driving client messages to your team

    • Improve key success metrics including forecasting accuracy, revenue and margin goals, customer satisfaction scores

    • Cultivate a performance-driven culture and mentor/inspire others


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