Director - Service Delivery (Westlake) - Westlake, OH

Only for registered members Westlake, OH, United States

2 days ago

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Job summary

Coach senior managers to meet performance standards drive ownership of team KPIs implement agile performance management systems partner cross-functionally with Tech Product and Sales cultivate a culture of urgency discipline scalable success formalize leadership development frameworks provide decisive leadership during escalations communicate with influence clarity across teams convert client feedback into strategic service enhancements champion innovation in tooling processes workflows.

  • Develop senior managers to meet high performance standards.
  • Drive ownership of team KPIs SLA NPS CSAT FCR maintain operational rigor.

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