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    Front Desk Supervisor - Raleigh, United States - Catapult

    Catapult
    Catapult Raleigh, United States

    1 week ago

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    Description

    Job Description

    Job Description

    NeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area.

    The Front Desk Supervisor roles include:

    • Managing and supervising the Front Desk operations and staff.
    • Ensuring that the front desk is gathering and documenting the necessary personal and financial information.
    • Assessing staffing needs, training new staff, and performing staff evaluations.
    • Achieving organizational goals for the front desk

    Principal Duties and Responsibilities*

    • Oversee front desk functions and staff
    • Ensure appropriate staffing.
    • Train and onboard new staff and perform routine evaluations.
    • Communicate new policies, protocols, or changes being made within the clinic to the front-end staff.

    Patient schedule and Patient intake

    • Coordinate schedule for providers and patients.
    • Identify trends in the schedule, along with suggested solutions, to increase productivity and efficiency.
    • Monitor and Evaluate patient intake to ensure complete registration and data collection.
    • Establish healthy customer service at the front desk.

    Oversee and implement front desk goals

    • Collaborate with financial team to ensure all financial and insurance information is obtained and properly documented within EMR.
    • Collaborate with Director of Clinical Operations to increase compliance with front desk protocols and reporting needs.

    Required Skills or Abilities*

    • Ability to lead a team.
    • Ability to take initiative and proactively assess processes and patient interactions at the front desk.
    • Must have strong working knowledge of medical insurance.
    • Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the NHC.

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