- Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
- Greet customers promptly
- Meet with customers and review services owed from point of purchase of their vehicle
- Increase customer satisfaction by building relationships
- Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales and executing retail promotions
- Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, and job completion times
- Participate in the development and documentation of standard operating procedures as appropriate
- Explain all work completed to customers
- Ability to effectively manage time to meet and exceed targets
- A strong desire to succeed
- A team player who is focused on providing exemplary customer service
- Ability to work in a fast-paced work environment
- Strong organizational skills and detail-oriented
- High School Diploma or equivalent
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Minimum 1-year automotive service advisor experience
- Basic automotive knowledge
- Positive attitude, high energy, friendliness
- Possess a valid in-state driver's license and an acceptable driving record
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
- We have over 2,000 employees at 28 dealerships in 5 we are still growing
- We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
- We are a team. Everyone plays a role in our success.
- We are a hospitality company that happens to be in the automotive industry.
- Ongoing training and support
- Opportunities for continued personal and professional growth
- We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
- Insurance: medical, dental, vision, life, and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
-
Service Advisor
5 days ago
Swickard Auto Group Thousand Oaks, United StatesJob Type Full-time Description Veterans encouraged to apply · No prior automotive industry experience is required to apply · The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service exper ...
-
Service Advisor
4 weeks ago
Lithia Motors Thousand Oaks, United StatesDealership: · L0363 DCH Subaru of Thousand Oaks · Subaru of Thousand Oaks · NOW HIRING: AUTOMOTIVE SERVICE ADVISOR · Being good at what you do provides great personal satisfaction, as does contributing to a high-performing team. At Lithia & Driveway (LAD), our core business o ...
-
Service Advisor
4 weeks ago
O'GARA Westlake Village Thousand Oaks, United StatesJob Description · Job Description · Service Advisors act as a liaison between customers and technicians. This role is responsible for addressing customer concerns about their vehicles and advising on the best course of action. Service Advisors assist customers in determining pr ...
-
Service Advisor
4 weeks ago
O'Gara Coach Company Thousand Oaks, United StatesService Advisors act as a liaison between customers and technicians. This role is responsible for addressing customer concerns about their vehicles and advising on the best course of action. Service Advisors assist customers in determining problems with their vehicles while provi ...
-
Service Advisor
6 days ago
Swickard Auto Group Westlake Village, United StatesJob Type · Full-time · Description · We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, ...
-
Service Advisor
4 weeks ago
Swickard Auto Group Thousand Oaks, United StatesWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and c ...
-
Service Advisor
4 weeks ago
O'GARA Westlake Village Thousand Oaks, United StatesJob Description · Job DescriptionService Advisors act as a liaison between customers and technicians. This role is responsible for addressing customer concerns about their vehicles and advising on the best course of action. Service Advisors assist customers in determining problem ...
-
Tire Service Advisor
4 weeks ago
Dealer Tire Thousand Oaks, United StatesWho We Are · We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business-in fact, we've sold more than 60 mil ...
-
Service Advisor
4 weeks ago
Swickard Auto Group Westlake Village, United StatesWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fost Service Advisor, Customer Ser ...
-
Hyundai Service Advisor
4 weeks ago
OGara Coach Company Thousand Oaks, United StatesJob Description · Job DescriptionAt Westlake Hyundai, we believe employees are the greatest asset in our mission to provide the highest level of quality service for our valued customers. We understand each employee of the Westlake Hyundai team has an essential role in creating th ...
-
Service Advisor
4 weeks ago
Swickard Honda of Thousand Oaks Thousand Oaks, United StatesWe are fueled by our goal to be in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and crea ...
-
Service Advisor
4 weeks ago
O'GARA Westlake Village Thousand Oaks, United StatesService Advisors act as a liaison between customers and technicians. This role is responsible for addressing customer concerns about their vehicles and advising on the best course of action. Service Advisors assist customers in determining problems with their vehicles while provi ...
-
Service Advisor
1 week ago
DCH Ford of Thousand Oaks Thousand Oaks, United States**Dealership**: L0740 DCH Ford of Thousand Oaks · **DCH Ford of Thousand Oaks**: · **NOW HIRING: AUTOMOTIVE SERVICE ADVISOR** · Being good at what you do provides great personal satisfaction, as does contributing to a high-performing team. At Lithia & Driveway (LAD), our core bus ...
-
Automotive Service Advisor
1 day ago
Shaver Automotive Group Thousand Oaks, United StatesShaver Automotive group is seeking a professional experienced Service Advisor to join our Chrysler, Dodge, Jeep, Ram team in the Thousand Oaks auto mall. We have a very aggressive pay plan that rewards performance. Family owned and operated dealership that has been a part of the ...
-
Service Advisor
4 weeks ago
Lithia Motors Calabasas, United StatesDealership:L0756 Audi Calabasas · DCH Audi Calabasas · NOW HIRING: AUTOMOTIVE SERVICE ADVISOR · Being good at what you do provides great personal satisfaction, as does contributing to a high-performing team. At Lithia & Driveway (LAD), our core business of providing cars and r ...
-
Service Advisor
4 weeks ago
Mazda Dealership Oxnard, United StatesMazda Dealership - JobID: [Auto Service Technician] As a Service Advisor at Mazda, you'll: Sell and schedule needed service work in the service department; Schedule service appointments; Obtain customer and vehicle data prior to arrival when possible; Greet customers on the servi ...
-
Service Advisor
4 weeks ago
Culver City Chevrolet Culver City, United StatesFULL JOB DESCRIPTION · At Culver City Chevrolet, our entire team works together to provide our customers with the ultimate Chevrolet shopping experience. We are currently looking for an experienced Service Advisor. This is a great opportunity to work closely with a team of dedic ...
-
Service Advisor
4 days ago
Lithia & Driveway Oxnard, United States Full timeDealership: · L0717 DCH Toyota Scion of Oxnard DCH Toyota of Oxnard · NOW HIRING: EXPERIENCED AUTOMOTIVE SERVICE ADVISOR · Being good at what you do provides great personal satisfaction, as does contributing to a high-performing team. At Lithia & Driveway (LAD), our core b ...
-
Service Advisor
4 weeks ago
Sonic Automotive Santa Monica, United StatesService Advisor - W.I. Simonson in Santa Monica, CA at Sonic Automotive · Job Type: · Customer ServiceExperience: · AssociateAbout · At · W.I. Simonson, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop p ...
-
Service Advisor
6 days ago
Bob Smith BMW, Mini & Volvo Calabasas, United StatesA Little About Us. Bob Smith MINI BMW's #1 goal -- create a healthy & positive work environment, allowing us to attract the best people in our market. We pride ourselves on our stellar culture - you should love coming to work every day. The Bob Smith Service Advisor, Advisor, Cus ...
Service Advisor - Thousand Oaks, United States - Swickard Auto Group
Description
Job Type Full-time DescriptionWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you
If you have experience in hospitality, guest services, or just simply love making people happy, we'd like to help you translate those skills into a successful career with Swickard Auto Group.
How You Will Make an Impact
Our guests expect luxury, value, and world-class service. As a Service Advisor , you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will directly impact whether we become our guest's favorite place to service their vehicle.
What Winning Looks Like:
Skills Needed to Win:
About Us
Benefits of Working at Swickard:
Competitive benefits package :
Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail, service
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T5
Salary Description $50,000 - $150,000 per year
