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Service Advisor
3 weeks ago
Swickard Auto Group Thousand Oaks, United StatesJob Type Full-time Description We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fo ...
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Service Advisor
5 days ago
Swickard Auto Group Thousand Oaks, United StatesJob Type Full-time Description Veterans encouraged to apply · No prior automotive industry experience is required to apply · The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service exper ...
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Service Advisor
4 weeks ago
Lithia Motors Thousand Oaks, United StatesDealership: · L0363 DCH Subaru of Thousand Oaks · Subaru of Thousand Oaks · NOW HIRING: AUTOMOTIVE SERVICE ADVISOR · Being good at what you do provides great personal satisfaction, as does contributing to a high-performing team. At Lithia & Driveway (LAD), our core business o ...
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Service Advisor
4 weeks ago
O'GARA Westlake Village Thousand Oaks, United StatesJob Description · Job Description · Service Advisors act as a liaison between customers and technicians. This role is responsible for addressing customer concerns about their vehicles and advising on the best course of action. Service Advisors assist customers in determining pr ...
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Service Advisor
6 days ago
Swickard Auto Group Westlake Village, United StatesJob Type · Full-time · Description · We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, ...
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Service Advisor
4 weeks ago
O'GARA Westlake Village Thousand Oaks, United StatesJob Description · Job DescriptionService Advisors act as a liaison between customers and technicians. This role is responsible for addressing customer concerns about their vehicles and advising on the best course of action. Service Advisors assist customers in determining problem ...
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Service Advisor
4 weeks ago
Swickard Auto Group Thousand Oaks, United StatesWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and c ...
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Tire Service Advisor
4 weeks ago
Dealer Tire Thousand Oaks, United StatesWho We Are · We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business-in fact, we've sold more than 60 mil ...
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Service Advisor
4 weeks ago
Swickard Auto Group Westlake Village, United StatesWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fost Service Advisor, Customer Ser ...
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Hyundai Service Advisor
4 weeks ago
OGara Coach Company Thousand Oaks, United StatesJob Description · Job DescriptionAt Westlake Hyundai, we believe employees are the greatest asset in our mission to provide the highest level of quality service for our valued customers. We understand each employee of the Westlake Hyundai team has an essential role in creating th ...
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Service Advisor
4 weeks ago
Swickard Honda of Thousand Oaks Thousand Oaks, United StatesWe are fueled by our goal to be in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and crea ...
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Service Advisor
4 weeks ago
O'GARA Westlake Village Thousand Oaks, United StatesService Advisors act as a liaison between customers and technicians. This role is responsible for addressing customer concerns about their vehicles and advising on the best course of action. Service Advisors assist customers in determining problems with their vehicles while provi ...
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Service Advisor
1 week ago
DCH Ford of Thousand Oaks Thousand Oaks, United States**Dealership**: L0740 DCH Ford of Thousand Oaks · **DCH Ford of Thousand Oaks**: · **NOW HIRING: AUTOMOTIVE SERVICE ADVISOR** · Being good at what you do provides great personal satisfaction, as does contributing to a high-performing team. At Lithia & Driveway (LAD), our core bus ...
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Automotive Service Advisor
1 day ago
Shaver Automotive Group Thousand Oaks, United StatesShaver Automotive group is seeking a professional experienced Service Advisor to join our Chrysler, Dodge, Jeep, Ram team in the Thousand Oaks auto mall. We have a very aggressive pay plan that rewards performance. Family owned and operated dealership that has been a part of the ...
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Service Advisor
4 weeks ago
Lithia Motors Calabasas, United StatesDealership:L0756 Audi Calabasas · DCH Audi Calabasas · NOW HIRING: AUTOMOTIVE SERVICE ADVISOR · Being good at what you do provides great personal satisfaction, as does contributing to a high-performing team. At Lithia & Driveway (LAD), our core business of providing cars and r ...
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Service Advisor
4 weeks ago
Sonic Automotive Santa Monica, United StatesService Advisor - W.I. Simonson in Santa Monica, CA at Sonic Automotive · Job Type: · Customer ServiceExperience: · AssociateAbout · At · W.I. Simonson, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop p ...
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Service Advisor
4 weeks ago
Culver City Chevrolet Culver City, United StatesFULL JOB DESCRIPTION · At Culver City Chevrolet, our entire team works together to provide our customers with the ultimate Chevrolet shopping experience. We are currently looking for an experienced Service Advisor. This is a great opportunity to work closely with a team of dedic ...
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Service Advisor
4 days ago
Lithia & Driveway Oxnard, United States Full timeDealership: · L0717 DCH Toyota Scion of Oxnard DCH Toyota of Oxnard · NOW HIRING: EXPERIENCED AUTOMOTIVE SERVICE ADVISOR · Being good at what you do provides great personal satisfaction, as does contributing to a high-performing team. At Lithia & Driveway (LAD), our core b ...
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Service Advisor
4 weeks ago
Mazda Dealership Oxnard, United StatesMazda Dealership - JobID: [Auto Service Technician] As a Service Advisor at Mazda, you'll: Sell and schedule needed service work in the service department; Schedule service appointments; Obtain customer and vehicle data prior to arrival when possible; Greet customers on the servi ...
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Service Advisor
4 weeks ago
Oxnard Mazda Oxnard, United StatesRESPONSIBILITIES · Maintain Customer Service Index (CSI) rating as set by dealership service manager · Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer · Schedule appointments and generate estimates ...
Service Advisor - Thousand Oaks, United States - O'Gara Coach Company
Description
Service Advisors act as a liaison between customers and technicians. This role is responsible for addressing customer concerns about their vehicles and advising on the best course of action. Service Advisors assist customers in determining problems with their vehicles while providing accurate repair descriptions to technicians.REQUIREMENTS AND QUALIFICATIONS:
High School Diploma or the equivalentMust have experienceMaintain a valid California Driver's license and must be insurableMinimum of three (3) years of experience in the automotive repair industryPreferred ADP/Tekion experienceKnowledge of the occupational hazards and safety precautionsExcellent verbal and written communication skillsAbility to collaborate with several customers at a timeMust be a team player with impeccable honesty and integrity; maintain a high level of professional personal appearance and conduct
DUTIES AND RESPONSIBILITIES:
Promptly greet customers in a courteous manner, keep customers informed and engaged with services being rendered to their vehiclesCommunicate with customers to determine nature of their vehicle's mechanical problem(s); listen to and help interpret customer's statements accuratelySecure agreements from customers before repairs begin, schedule appointments and approximate time of completionObtain customer and vehicle data and accurately identify in dealership's CRM system and on Repair Order; secure method of payment; escort customers to cashier windowTest-drive the vehicle with the customer if there is any question as to the nature of the problemInspect all vehicles for bodywork, notify the customer that the work is needed and provide estimate for Body Shop workAdvise customers on necessary care/maintenance for their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specificationsPoint out additional needed service work and actively promote service salesUnderstand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Ensure all Repair Orders are accurate to company policy and applicable laws/regulations, including those required by the California Bureau of Automotive RepairExplain to customer if additional work is necessary, additional cost and time considerations; document all service and repairs accurately on the legally required Repair OrderIdentify on Repair Order if repairs special handling is needed, specify repeat repair, and if rush or customer waitingProvide estimates of labor and parts and, if cost cannot be determined, leave open and contact customer later for approvalObtain accurate customer contact information for Repair Order and dealership's records; obtain customer's signature on Repair OrderFollow up progress of each Repair Order during the day; contact customer by telephone regarding changes in the estimate or time promised; record changes on Repair Order in approved fashionHandle telephone inquiries regarding work in process and appointments and return phone messages promptlyDeliver vehicles to customers and answer any questions; review work performed and explain charges or coverageEnsure all needs were met; ask if there is anything else that can be done.
Explain the survey they will receive and the importance of surveyBe responsible for quality control to ensure that work is completed as requestedKeep Quick Pricing Guide, Signals Checklist, Maintenance Menus and other Service Department forms up to dateInterpret warranty information and policies to customers; stay up to date on technical and performance information on all vehicles serviced by dealershipKeep Service Director informed of all problems and potential problems involving repairs, customers and equipmentRefer leads and prospects for vehicle sales to the new and pre-owned car department(s)Ensure Repair Orders are closed in a timely mannerReport to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customersMaintain an organized workspacePerform other job-related duties as assigned by managementComply with all federal, state and local laws, as well as company policy, regarding safeguarding customers' vehicles, property, and informationAttend training classes and utilize technical training as requested by managementEMPLOYEE BENEFITSHealth, Dental, and Vision coveragefor employees401K PlanPaid time offPaid training, growth opportunitiesEmployee vehicle purchase plansDiscounts on productsWe are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
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