Ticketing Assistant - Los Angeles, United States - LA Philharmonic

LA Philharmonic
LA Philharmonic
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

Position:
Ticketing Assistant


Department:
Programming


FLSA Status:
Non-Exempt, Part-Time


Pay Rate:
$25/hour


Position Summary:


Reporting to the Senior Program Manager and Ticketing Coordinator, the Ticketing Assistant will primarily support the programming team in all non-classical programs across multiple venues including the Hollywood Bowl, The Ford, and Walt Disney Concert Hall from June - October 31.


The Ticketing Assistant(s) will work with the Ticketing Coordinator to handle the ticketing needs of all shows throughout the summer season.

Coverage of all non-classical concerts at multiple venues will be split between the Ticketing Coordinator and Ticketing Assistants, exact assignments to be determined.

This is a non-regular part-time position, tentatively from June - October 31. Individual start dates to be determined upon hiring.


Position Elements:

  • The Ticketing Assistant will support the Ticketing Coordinator with the responsibility of fulfillment, tracking, and distribution of department ticket needs and parking requests to assigned concerts.
  • This position will process internal orders, both comp and purchased, and facilitate external comp ticket orders for artists, agents and record labels.
  • Coordinate any outstanding ticketing needs, releases, holds with box office.
  • On event days, act as onsite contact and liaison for any artist ticketing issues or last minute requests.
  • Responsible for screening, reviewing and resolving artist inquiries in regards to credit card information, ticket distribution, pricing and general venue information
  • Distribute ticket counts to department heads, producers, agents, artist managers, etc.
  • Collaborate with other members of the ticketing staff on the creation of event seating maps.
  • Assists Program Manager as needed with concert presales and onsales.

Relationships:

Reports To:
Senior Program Manager


Interacts With:
Vice President, Programming Presentations

Associate Director, Programming Presentations

Program Manager, Programming Presentations

Ticket Coordinator

Artist Venue Assistants

Guest Artists, Managers, and Agents

Box Office Staff

Minimum Requirements


Position Requirements:

  • Must be available to work on concerts as assigned from approximately May
  • October 30. Hours will vary per week based on concert and projects assigned to the individual.
  • High School Diploma or its equivalency
  • 24 years of related work experience
  • Experience working with high volume ticketing requests
  • Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
  • Must be organized, detailoriented and selfmotivated
  • Ability to multitask, prioritize and remain calm in a fastpaced environment
  • Customer service oriented in all industry and interoffice interactions
  • Must be able to work flexible schedule including nights, weekends and some holidays
  • Excellent oral and written communication and relationship building skills: ability to present information effectively and ability respond to questions and/or inquiries from coworkers, artist teams, VIP clients, etc
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