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Sains-Morainvillers

    Assistant Branch Manager - Naperville, United States - Great Lakes Credit Union

    Great Lakes Credit Union
    Great Lakes Credit Union Naperville, United States

    3 weeks ago

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    Description

    Assistant Branch Manager

    Description **Great Lakes Credit Union is Hiring** ***GREAT*** **people for our** ***GREAT*** **team****WE WANT YOU ON OUR TEAM**

    **The primary purpose of our Assistant Branch Manager is to assist Great Lakes Credit Union to live out our vision, "To be the members' trusted financial partner".**

    **As an Assistant Branch Manager, you will support sales and operations at their assigned locations, reporting directly to the Branch Manager. You will be an internal and external champion for the credit union's sales and service culture and will assist in leading the continued enhancement of service delivery and operational process improvements as related to the branch operations.** **Additionally, you will assist in managing organizational goals and service expectations for both retail and business development needs and ensure the branch is in compliance with all regulations and policies. As well, you will collaborate with senior management in the development of strategic plans to achieve the credit union's overall objectives.**

    **As an Assistant Branch Manager your duties will be:**

    Focus on team and self-development, leadership and management through training and ongoing communications including one-on-ones, branch sales meetings and observations designed to support individual and team success, achievement of goals and career progression

    Assist in the management of the overall member experience focusing on member growth & retention

    Assume responsibility for branch performance, branch profitability and branch staff performance in the absence of the Branch Manager

    Provide focus to profile and sell/cross-sell business products to our existing client base, as well as train, lead and prospect new business opportunities throughout the Credit Union's geographic footprint

    Have a thorough understanding of the Credit Union's strategic initiatives and assist in aligning the branch to achieve those initiatives

    Monitor, analyze and create branch metrics to determine branch performance toward strategic initiatives

    Handle complex situations with confidence, knowledge and creativity

    Build relationships with members by educating them about products and services they could benefit from, and mentor and train others to do the same

    Promote positive working relationships while working with other departments to provide services that exceed member expectations and create consistency in processes for the membership and staff

    Support branch through ongoing staff training and assist in monitoring, analyze results and hold staff accountable for performance

    Monitor staffing levels, scheduling and branch workflow to ensure coverage to exceed member expectations and accomplish operational duties

    Take on a leadership role within the Credit Union by participating and contributing as a member of the Credit Union's management team including representing the Credit Union in the community and in a volunteer capacity

    Support and drive business development activities and source new high value premium and business customers

    Requirements

    **Requirements needed to be part of this team:**

    2 to 5 years of management experience in a retail environment - Financial Services experience is preferred.

    A 2-year college degree, or completion of a specialized study or training.

    Proven leadership skills.

    Demonstrated excellent customer service and communication skills.

    A passion for helping and supporting others.

    A high degree of accuracy and attention to detail.

    Proficient with computer applications and systems, including Microsoft Word, Excel, and Outlook.

    Ability to multi-task and handle sensitive financial information.

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