- Monitors the Aspect System e-WFM and peripherals to ensure that the systems are functioning and that telephone calls are answered by appropriately skilled agents. Monitors and tracks employee time usage through the daily use of RTA. Notifies Team managers when alerts occur on employees in their teams. Provide reports of daily time usage and runs special reports to support manger observations of employee's time utilization.
- Monitors incoming call traffic, staffing levels and agent status. Scheduled staffing requirements in conjunction with data generated by telephone and inventory systems are used to ensure proper staffing levels.
- Projects and analyzes staffing to determine if telephone staffing requirements can be met.
- Troubleshoots and reports system problems to Joint Operations Center (JOC) and Program Management and Process Assurance (PM/PA) staff.
- Prepares reports requiring research and analysis of performance indicators such as Services Provided, Handle Time, Average Handle Time (AHT), and Transfer Data. Recommends solutions in response to performance deficits. If this position has promotion potential and you are selected at a grade level lower than the full working level, you may be non-competitively promoted to more complex duties and work more independently, as your career progresses. For example, you may be hired as a GS-05, but if the position has promotion potential to GS-11, then you can move from a GS-05 to a GS-11 in as little as three years. Promotions are not automatic, and may occur after you have:
- met time-in-grade requirements;
- performed at an acceptable level of competence; and
- demonstrated your ability to perform work at the next higher grade level.
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Systems Analyst
2 weeks ago
Contact Government Services, LLC Denver, United StatesSystems Analyst (Data Analytics) · Employment Type: Full-Time, Mid-Level · Department: Information Technology · As a CGS Systems Analyst, you will be doing the work of setting up Oracle databases in a UNIX environment, including designing, implementing, troubleshooting, popula ...
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Systems Analyst
1 week ago
Parsons Oman Denver, United StatesIn a world of possibilities, pursue one with endless opportunities. Imagine Next · When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace ...
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Systems Analyst III
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VideoTronix, Incorporated Denver, United StatesAt Paladin Technologies Inc. we have a technology team serving our enterprise clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these platforms. RESPONSIBILITIES: Install, c ...
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Systems Analyst III
1 week ago
Paladin Technologies Denver, United StatesAt Paladin Technologies Inc. we have a technology team serving our enterprise clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these platforms. · RESPONSIBILITIES: · Instal ...
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Senior Systems Analyst
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Contact Government Services, LLC Denver, United StatesSenior Systems Analyst · Employment Type: Full Time, Senior-level · Department: Information Technology · CGS is seeking a Senior Systems Analyst to join our team supporting a wide-ranging technical support initiative for a large Federal agency. · CGS brings motivated, highly ...
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Financial Systems Analyst
1 week ago
M-L Holdings Company Denver, United StatesThe Company, Heritage and Philosophy · ML Holdings Company (ML) is a private investor and operator of businesses in construction, equipment rental, distribution, and other infrastructure related businesses. Presently, ML owns over a dozen operating businesses across 40+ location ...
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Junior Systems Analyst
5 days ago
Insignia Technology Services Denver, United States"Company Introduction 9th Way Insignia is a service-disabled veteran-owned company bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, ...
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Systems Analyst III
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Paladin Technologies Denver, United StatesJob Description · Job DescriptionAt Paladin Technologies Inc. we have a technology team serving our enterprise clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these platfo ...
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Lead IT Systems Analyst
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Lumen Inc Denver, United StatesAbout Lumen · Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People p ...
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IT System Support Analyst
3 days ago
PharmaCann LLC Denver, United StatesPharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use c ...
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Principal Systems Analyst
1 week ago
Oracle Denver, United StatesJob Description · Job Description · • Technical proficiency in Oracle Middleware components and Linux. Good knowledge/experience of DevOps tools and automation. · • Good knowledge in Cloud platform. · • WebLogic Administration: Expert knowledge of configuration, installation, dep ...
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Senior System Analyst
2 weeks ago
Execu-Sys Denver, United States2-3 days a week onsite in Denver PA or Moncks Corner SC (Charleston SC area) · Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. · 5-10% bonus on top of the base salary, excellent benefits, as well as 401k plan ...
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Technical Financial Systems Analyst
1 week ago
TalentBurst Denver, United StatesFinancial Systems Analyst · Onsite in Denver, CO · Duration: 4 Months+ · JOB DESCRIPTION · The Technical Financial Systems Analyst for Treasury Technologies will function as an analyst primarily for the Treasury and Accounting teams with financial systems support including Treasu ...
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Technical Financial Systems Analyst
1 week ago
TalentBurst Denver, United StatesFinancial Systems Analyst · Onsite in Denver, CO · Duration: 4 Months+ · JOB DESCRIPTION · The Technical Financial Systems Analyst for Treasury Technologies will function as an analyst primarily for the Treasury and Accounting teams with financial systems support including Treas ...
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Workday Business Systems Analyst
1 week ago
Armanino India LLP Denver, United StatesWorkday Senior Business Systems Analyst page is loaded · Workday Senior Business Systems Analyst · Apply · locations · San Ramon, California · Chicago, Illinois · Dallas, Texas · Austin, Texas · West Los Angeles, California · time type · Full time · posted on · Posted ...
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Senior system development analyst
1 week ago
NV Energy Denver, United StatesResponsibilities · Basic Purpose · Working with significant independence and under general direction, the senior systems and development analyst conducts analysis, creates system specifications, develops, tests and implements engineering, scientific and business applications, ope ...
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Senior System Support Analyst
2 days ago
Jobs for Humanity Denver, United StatesJob Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 1 - 5% · Job Description · Are you ready to unleash your full potential? We're looking for people who ar ...
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Senior Business Systems Analyst
1 week ago
Propeller Denver, United StatesJob Description · Job DescriptionDescriptionPropeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps. · Our customers use Propeller's integrated hardware and software products to capture accu ...
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Business System Analyst: Denver
2 days ago
The Gunter Group Denver, United States Full timeWhat You'll Experience as a Business System Analyst at TGG: · Achieving business results as a client facing consultant for our clients in various types of engagements within a variety of industries. · Delivering high quality work to our clients within our technology service line. ...
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Human Resources Information System Analyst
2 weeks ago
Hunter Gibbons Denver, United StatesPrimary Function · Human Resources is an integral strategic business partner that is critical in supporting talent development and ensuring that the right resources are available at the right time. To continue providing this support, our client is looking to add an SAP HCM/Succes ...
Telephone System Analyst - Denver, United States - Internal Revenue Service
Description
Summary
Eligibilities being considered and other IMPORTANT information.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at
Duties
WHAT IS THE WAGE AND INVESTMENT DIVISION?A description of the business units can be found at:
Vacancies will be filled in the following specialty areas: Wage and Investment Service Centers Austin Accounts Management
The following are the duties of this position at the full working level.