Specialist, Customer Experience - Rosemont, United States - Lakeshore Recycling Systems, LLC

Lakeshore Recycling Systems, LLC

Verified Company

Rosemont, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

The Company
LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment.

Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve.

Live Safety Serve With Passion Innovate Relentlessly Engage With Integrity_
Build Community Be Accountable_

Position Title and Summary

Reports To

Customer Experience Manager

Responsibilities

Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
Strive for firstcontact resolution with each interaction
Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
Work with team leaders to identify opportunities to improve processes, products, and services
Update customer information in the system during and after each correspondence
Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
Become proficient with client programs and develop product knowledge
Record and verify names, addresses, purchases, and reactions of prospective customers
Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
Participate in learning opportunities for process improvements, time management, and technology skills
Follow company policies and procedures
Special Projects and other duties as needed

Qualifications / Knowledge / Critical Skills

High School Diploma or GED
Naturally positive, helpful, and courteous attitude
Willingness to assist with client's needs
Demonstrable patience and attentiveness in all communication and interactions
Comfortable working in a fastpaced and very active group environment
Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork
Selfmotivated to provide top notch customer service
Exceptional verbal and written communication skills
Detailoriented with strong organizational skills
Ability to think critically and creatively in order to proactively and independently solve problems
General math skills
Maintain a positive and professional attitude and outlook with customers and coworkers
Adhere to attendance and scheduling policies
Excellent Microsoft Word / Excel / Outlook Software Skills
Hours: 40 hours per week plus one to two Saturdays per month

Physical Demands / Environmental Factors

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
Occasionally required to stand and walk
Must frequently lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
Some regional travel required

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.