Management Trainee - Montecito, United States - Rosewood Hotel Group

Rosewood Hotel Group

Verified Company

Montecito, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

General Information:

Country/Region
United States of America
Province/City
Montecito, CA
Location
Rosewood Miramar Beach
Department
Rooms
Front Office
Job Type
Fulltime PermanentWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, A Rosewood Hotel, is looking for a Management Trainee in the Rooms Division. This role is responsible for managing all aspects of the Front Desk functions in accordance with hotel standards. The director implements and maintains a service and management philosophy that serves as a guide to respective Associates.

Responsibilities:

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Ensure that standards are maintained at a superior level daily.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only for its intended purpose.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always maintain positive guest relations.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge at all times of:
All hotel features/services and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house counts and expected arrivals/departures/ VIPs.
Room availability status for any given day.
Scheduled inhouse group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system.
Answer the department telephone within 3 rings, using the correct greeting and telephone etiquette.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Ensure that current information on rates, packages and promotions are available at the Front Desk and that all Associates are knowledgeable on such.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
Ensure that Associates report to work as scheduled. Document any late or absent Associates.
Coordinate breaks for Associates.
Assign work duties to Associates.
Conduct preshift meetings with associates and reviewed all information pertinent to the day's business.
Inspect grooming and attire of Associates; rectify any deficiencies.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Monitor Associates' performance in all service and job function phases constantly and rectify any deficiencies with respective personnel, including Front Desk Associates, Bell/Door Associates, PBX Core (call center) Associates, and Concierge Associates.
Monitor the hotel front entrance and resolve any congested situations.
Monitor the checkin/checkout process, anticipate critical situations, and assist wherever necessary to alleviate the pressure and process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within minutes.
Monitor safe deposit box procedures; audit the accuracy of cards with proper signatures and ensure availability of keys.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor and ensure that express checkouts are processed through the system.
Monitor the Associates' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist Associates with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with Associates to ensure guest satisfaction.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Ensure security of guestroom access.
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
Contracted banks
Shortages/overages
Late charges
Petty cash/paid outs
Adjustments
Posting charges
Making change for guests
Cashing travelers' checks
Payment methods/processing
Settling accounts
Closing reports
Cashier reports
Balancing receipts
Dropping receipts
Securing banks
Review previous night's noshows, verify, and ensure billing of such.
Assist Accounting in researching all disputed charges and contacting guests where required