Bilingual Customer Service Representative - Chandler, United States - Titan Solar Power

Titan Solar Power

Verified Company

Chandler, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:

Are you ready for a career in one of the fastest-growing industries in the country? At Titan Solar Power, you will be able to impact the lives around you while building a fulfilling career path.

We take pride in our professional, team-based culture and award-winning customer service.

As the Nations leading Rooftop Solar Contractor

Titan Solar Power partners with like-minded Solar Sales Companies and Dealers to deliver world-class installations with industry-leading customer experience.

We take pride in our work and know that it will stand the test of time.

As a Titan employee, you can know that our team has worked hard to build a supportive, team-based culture that inspires our employees to support both our partners and dealers short-term and long-term growth.

We motivate our employees to not only excel within their departments but to search for new ways to advance within their field.

- _No. 1 Rooftop Solar Contractor, 2019 and 2018 Solar Power Worlds Top Solar Contractors list. _

Titan Solar Power is currently seeking an experienced and driven Customer Service Representative to join our team.

Summary:

We are in search of a Customer Service Representative who will be directly responsible for providing an excellent customer experience while answering general customer inquiries pertaining to the solar system.

Responsibilities:

Becoming a knowledgeable expert in all aspects of the solar process, products, and systems
Scheduling and dispatching applicable Titan personnel to complete onsite troubleshooting
Properly documenting all verbal and digital correspondence relevant to the customers account
Accomplishing daily, weekly and monthly goals as decided by management
Maintaining paper and electronic files
Provide administrative and event support
Perform data entry of project requests, updating project database, and documentation, quickly and accurately
Provide overall administrative support
Request and check status of inspection
Other duties as needed
Be comfortable with receiving inbound and making outbound calls relative to project status

Education & Qualifications:

High school diploma or equivalent
Outgoing and be customer service oriented
Exceptional attention to detail
Excellent communication skills
Entrepreneurial mindset with a strong work ethic
Problemsolving skills and the ability to multitask are key.
Ability to communicate information professionally and accurately
Organization and case management
Ability to maintain a measure of control and poise in a conversation
Ability to handle escalated situations requiring sensitivity and responsiveness to customer concerns
Ability to navigate and utilize online monitoring and troubleshooting resources
Ability to understand and explain the solar process effectively
Bilingual a plus

Physical Requirements:

Alternate sitting or standing at will
Crouching or bending
Ability to lift up to 15 pounds
Able to travel up to 20% of the time

Benefits & Compensation Offered:

Competitive Compensation
Paid training
Health Savings Account (HSA)
Monthly Technology Stipend
Comprehensive Health, Dental, Vision, and Life Insurance
PTO & Sick Time (3 weeks first year)
Generous 401k

Applicants must be authorized to work in the U.S.

***- Titan Solar Power is committed to fostering an inclusive and diverse work environment. We strictly adhere to applicable laws, ensuring that no discrimination occurs against any job applicant or employee based on any legally-recognized factors, which include, but are not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy, national origin or ancestry, citizenship status, physical or mental disability, or any other consideration protected by federal, state, or local law._