Inbound Admin Clerk - Romeoville, United States - RJW Logistics

RJW Logistics
RJW Logistics
Verified Company
Romeoville, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Purpose:
To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.


Essential Duties and Responsibilities:


  • Enter customer orders and scan / index documents as required.
  • Schedule the pick ups and delivery of customer loads.
  • Properly document orders in computer and update customer contact information.
  • Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
  • Clearly understand goals, policies, and procedures of RJW.
  • Communicate customer problems, leads, and inquiries to the appropriate personnel.
  • Maintain confidentiality of company information.
  • Recommend improvements and implement approved improvements.
  • Update reports as required by operations manager and COO.
  • Assist local dispatcher in update of Tee Cards.
  • Other tasks as assigned by manager.

Additional Responsibilities:


  • Positive telephone personality.
  • Capable of being trained to be 'Phone Assertive'.
  • Exceptional customer service skills.
  • Organizational and scheduling skills.

Qualifications:


  • Basic office clerical skills.
  • Must be able to type at least 40 wpm.
years of clerical experience.

  • Basic transportation / logistics experience.

Education and/or Experience Required:


  • High School Diploma or general education diploma (GED) is preferred.
This is not the JD in it's entirety.
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