Customer Service Employee - Maysville, United States - Crimson Solutions

Crimson Solutions
Crimson Solutions
Verified Company
Maysville, United States

1 week ago

Savannah Johnson

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Savannah Johnson

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Description

Maysville is the fastest growing online booking platform in the European beauty market, with over partners from the hair and beauty industry.

We offer professionals in the beauty industry a versatile all-in-one solution for their salons.

In addition to the online booking platform with a digital calendar, our software also includes a customer database, cash register software, online shop function, and much more.


Through our booking platform and the Planity app, end customers can book all desired services for free at any time with just a few clicks.


To continue our success story in Germany, we are looking for a Customer Care Agent (m/f/d) to strengthen our customer service team.


Your responsibilities:

  • You are the savior for our amazing customers in the software jungle and know the Planity software like the back of your hand.
  • As part of the customer service team, you support and advise our customers by phone and email on how to use Planity.
  • You provide telephone support and assistance to our customers with questions about Planity.
  • You also respond quickly and conscientiously to email inquiries.
  • This way, you offer our customers the optimal customer experience.
  • To provide our customers with the best possible support, you work closely with the sales team.

What we offer:

  • Hybrid working model
  • Office in a central location in Cologne, just a few minutes' walk from the main train station
  • Meal allowance of over 108 euros net per month
  • Discounted "Urban Sports Club" membership
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