CAD/CAM Technical Support Specialist - Suwanee, United States - Zubler USA LLC

Zubler USA LLC Suwanee, United States

2 weeks ago

Description

Job DescriptionJob Description

Details

·

FLSA Classification –

Non-Exempt

·

Reports to –

CAD/CAM Supervisor

·

Compensation –

Depends on Experience

Benefits for Full-Time Employees Include:

401k
Flexible Schedule
Paid Time off and sick leave
Paid Holidays

Job Summary:

The CAD/CAM Technical Support Specialist supports and maintains all facets related to CADCAM installation, training, and support via in person, phone, email and/or text. A Successful candidate should have excellent communication skills, critical thinking skills and a strong desire to help customers.

Key Responsibilities:

Provide technical support for Dental Milling machines, CAM software, Dental Scanners & CAD software.
Coordinate equipment installation and training for customers
Ensure quality assurance of equipment to be sold.
Write documents for customer use, such as user manuals and training materials.
Collaborate with internal teams to resolve complex technical issues and ensure customer satisfaction.
Document customer interactions, including technical issues and resolutions, in our customer support database.
Maintain up-to-date knowledge of CAD/CAM technology trends and best practices to provide the highest level of support to customers.

Requirements:

Associate or bachelor's degree in a related field or equivalent work experience
2+ years of technical support experience in a CAD/CAM environment
Strong technical skills and understanding of Dental Milling machines, CAM software, Dental Scanners & CAD software.
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail
Willingness to work occasional overtime and weekends as needed.

Working Hours and Physical

Requirements:

The normal working hours for this position are 8:00 am to 5:00 pm, Monday through Friday, with occasional overtime and weekend work as needed.
This position is estimated to be 50% travel time.
Works in a manufacturing setting with exposure to significant temperature variability, heat, noise, chemical odors, rotating and stationary equipment.
Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Speech and hearing sufficient for constant in-person and telephone communication.
Manual dexterity sufficient for manipulation of equipment gauges production materials and small hand tools and to perform repetitive motions of the upper extremity, hands and/or wrists.
High level of visual acuity to perform material and equipment inspections.
Ability to stand for extended periods at a workstation and to move freely throughout the warehouse, production, and office area.
Ability to sit for extended periods of time at a desk, in company vehicles, on plane flights, etc.

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