RN - 3 West Med Surg - Per Diem Nights - Lakewood - University of California

Description

Updated: Apr 12, 2024

Location: Lakewood

Job Type:

Department: 3 West - Med/Surg-LAK

POSITION DESCRIPTION

Department: Nursing - 2 West

Position: Staff RN

Supervised by: Charge RN/Department Director

I. Job Summary:

The Registered Professional Nurse is responsible for the delivery of patient care, utilizing the nursing process for assessment, planning, implementation and evaluation while meeting competently all safe expectations of a nurse.

II. Technical and Job Specific Skill:

1. Telephone Skills: Must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.

2. Policy/Procedures: Is aware of and follows all hospital and department policies and procedures.

3. Teamwork: Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a non-threatening manner. Offers assistance and promptly responds to requests.

4. Productivity: Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.

5. Clinical Skills

a) Functions independently on usual unit. Seeks guidance when new/complex

situations occur.

b) Demonstrates clinical competency and technical skills for general and specialty population.

c) Assignment:

1. Floats to other areas outside of expertise with orientation & adjusted assignment based on validated competency (DOU to CCU).

2. Cares for patients of varied acuity levels.

d) Applies theoretical knowledge in clinical practice for the assessment of patients. Applies assessment skills to patient care.

e) Consistently identifies obvious and subtle patient/ family problems.

f) Develops and implements age/culturally appropriate care plan with patient and family.

g) Contributes to written plan of care for actual and potential patient problems.

h) Develops & implements nursing interventions with patient and family.

i) Participates in interdisciplinary patient rounds.

j) Interprets and reports obvious and subtle data which indicate that the patient may be at immediate physiological risk.

k) Evaluate outcomes with the individual and family and revises plan of care. Evaluates patient's response to treatments, further intervenes, if necessary.

l) Identifies subtle educational needs for pt/family. Individualizes and implements established teaching plans using available instructional materials. Evaluates learning and seeks consultation to modify education plan.

m) Safely administers medications and IVs appropriately, according to hospital policy and procedures.

n) Meets care needs for patient and family, including age specific requirements, cultural and religious needs.

6. Leadership

a) Delegates and supervises assigned assistants based on job description and Scope of Practice. Provides constructive feedback to assistant regarding work performance.

b) Attends 50 % of Staff meetings. Participates in meetings. Supports unit goals.

c) Knows and recognizes importance of hospital PI process. Participates in data collection and problem identification.

d) Provides feedback to appropriate committees regarding practice issues, process improvement. Attends at least one additional meeting.

e) Able to discuss current care delivery system.

f) Implements hospital policies & procedures. Refers to P&P manuals or consults charge nurse or manager when unfamiliar situation occurs. Forwards concerns/issues regarding policies to appropriate leadership personnel.

7. Professional Growth

a) Enhances self-development in own area of practice. Identifies, develops and implements an action plan for self-development along with nurse manager or designee during evaluation process.

b) Participates in learning activities to obtain skills needed for assigned unit.

c) Demonstrates positive image of nursing while practicing on the unit.

d) Meets minimum scheduling requirements. Willing to adjust personal schedule to meet department/ hospital need.

e) Attends all mandatory courses as designated by the hospital.

f) Assists in the development of LVN and unlicensed personnel. Addresses issues

as identified and communicates to subordinates. If needed, obtains assistance from more experienced staff.

g) Recognizes the importance of practice trends in nursing and participates in data collection.

8. Patient Rights

a) Assesses patient/family understanding of their rights.

b) Acts to uphold patient rights.

c) Treats all patients, families and co-workers in a polite and respectful manner.

d) Encourages participation in decision-making.

e) Recognizes barriers to communication and seeks expertise to resolve.

f) Implements caring and supportive care.

9. Performs any other duties or responsibilities that may be assigned.

III. Customer Service, Key Success Factors, and Performance/Process Improvement

A. Customer Service - Target 100 Standards of excellence

1. Attitude * Smile Always speak positively about the facility and others * Be polite at all times, rudeness is unacceptable * Show concern and interest * Apologize for problems and inconveniences

2. Keep it Simple

Be clear in your communications, both oral and written

Provide the appropriate information upon request

Document thoroughly and legibly in a timely manner

Avoid unnecessary delays

Follow-up on issues to ensure closure in a timely manner

3. Sense of Ownership

Take charge of, and accept the responsibility and accountability of your position

Commit to and live the values of our Hospital: Courtesy, Appreciation, Respect, Empowerment

Identify and focus on meeting our customer's needs

Think, say, and do: "It is my job"

Plan your work and work your plans

Get involved and stay informed

4. Awareness

Listen carefully to what others say

Be cognizant of your environment and address issues/concerns as they appear

Be prepared for emergent situations

Be aware that what you say and how you say it makes a difference to patients, physicians, and fellow employees

5. Commitment to our Colleagues * Work as a team player * Treat one another with courtesy and respect * Welcome new employees and help them to be successful members of our team * Be approachable * Recognize and support the expertise of others * Exceed others' expectations

6. Ambassadorship

Promptly welcome all customers in a friendly manner

Introduce yourself with a warm smile and make eye contact

Address others appropriately and call customers by their name, when possible

Be an ambassador and introduce your colleagues to customers in a prompt and pleasant manner

Smile Always represent the facility in a positive manner

7. Pride

Let your positive attitude exhibit your pride in being a member of the LRMC team

Take pride in all that you do to provide care for others

Enjoy your successes and the successes of others

Celebrate our WINS, proudly

8. Hospitality

Make people feel welcomed

Embrace diversity

Strive to eliminate language barriers by seeking out appropriate translators

Promote good communication and understanding to facilitate a comfortable and healing environment

Offer not wait to be asked

Treat each individual as if he/she is the most important person in our facility

Meet the customer's immediate needs, or find the proper person to do so

9. Privacy and Confidentiality

Respect our customers' and colleagues' privacy by not discussing it in public places

Communicate with our customers' families and significant others with discretion

Maintain patients' modesty and dignity by providing appropriate privacy

Knock on doors before entering a room and utilize gowns, robes, blankets and privacy curtains to maintain an

environment of privacy

Keep patients' records and information confidential

Respect others by not entertaining gossip

10. Appearance and Professionalism

Conduct yourself as a professional at all times

Keep your work area and surrounding environment clean and safe

Always dress in an appropriate manner

Follow the guidelines in the dress code

Wear your name badge to clearly display your name and picture

Practice good personal hygiene

11. Patient Support

Be considerate and aware of anxiety and discomfort that my be experienced by a patient's family and significant

others

Connect with the patient, not just their reason for being under our care

Consider the impact of your actions

The art of providing care may be encapsulated in the delivery of comfort to others: physical, emotional and spiritual

Taking care of others is our honor and privilege

Taking care of others in the spirit of CARE is our distinguishing mark of excellence

B. Key Success Factors

1. Attendance - Employee reports to work each regularly scheduled workday. Accurately records all work time including meal periods.

2. Punctuality - Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all meal periods.

3. General Work Habits - Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.

4. Safety - Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately.

5. Appearance - Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all times on duty.

6. Confidentiality - Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.

7. Annual Requirements - Completes annual requirements (PPD, requirements, Annual Update, Ethics Training, Licensure and/or Professional Certification)

on time.

C. Performance/Process Improvement

Is knowledgeable of performance/process improvement (P.I.) methodology.

Can verbalize knowledge of hospital-wide performance/process improvement activity.

Offers suggestions for departmental and/or hospital-wide performance/ process improvement.

Knowledge of and participation in the performance/process improvement is a condition of employment.

IV. Training and Experience:

Mandatory:

a) Current RN License

b) Current BLS Provider

c) Current ACLS Provider

Preferred: Acute hospital experience

Specific unit requirements: See unit addendum - attached.

V. Physical Requirements:

1. Position involves standing and walking for long periods of time, approximately 75% of the workday. Sitting is approximately 25%.

2. Must be able to transfer and lift patients as necessary. Weight will vary from patient to patient.

3. Must have the dexterity, coordination, and visual and auditory acuity to perform all job responsibilities.

4. Must be able to communicate effectively, both verbally and in writing.

5. Must be free from signs of illness and infections.