Field Sales Liaison - Industry, United States - McKesson

McKesson
McKesson
Verified Company
Industry, United States

2 weeks ago

Mark Lane

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Mark Lane

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Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

  • Job Description

Position Summary:


Must reside in
Los Angeles, CA or surrounding cities


We are in current need of a Health System Account Liaison that will support our field sales team in delivering the highest quality experience to our customers.

In this entry level role, this person will regularly interact with key pharmacy personnel including Directors, Buyers and other pharmacy staff concerning our customer roadmap and resolving key customer issues.


McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare.

It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.


As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.


We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety.

We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals.

Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.


As the nation's largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time.

This commitment is underpinned by McKesson's focus on providing customers with the industry's highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.


Key Responsibilities:


  • Work closely with our health system customers to help manage the customer relationship and further develop existing business or accounts.
  • Manage customer satisfaction and support the field sales team in resolving problems to provide them time for strategic engagement with the Health Systems they are responsible for.
  • Manage effective and proactive communication between Customers and various teams within McKesson to insure highest level of customer satisfaction (i.e. NPS)
  • Perform sales and administrative tasks and procedures under supervisor direction on small to midsize accounts.
  • Negotiate or navigate the contracting process.
  • Effectively observe, participate, and interface with customers directly to present products, solutions or services that can benefit the customer's needs.
  • Design solutions to meet the needs of our customers.
  • Work on the customer roadmap with the field sales team to drive our renewal strategy forward.
  • Professionally and effectively interface with customers, the field sales team, internal and external team members, to handle a variety of customer support functions.
  • Spend majority of the time at customer sites.

Minimum Job Qualifications

  • 2+ years of experience in customer support/account management.
  • Ability to travel up to 75%
  • Must have a valid driver's license with a clean driving record.

Business Experience:


  • Healthcare or distribution experience preferred
  • Attention to detail, organizational and problem resolution skills
  • Able to thrive in a dynamic environment and navigate organizational complexity and change
  • Advanced communications skills (1) Verbal Communication, 2) Nonverbal / Interpersonal communication, 3) Written Communications,
  • Energetic selfstarter with a passion for customer service
  • Intermediate proficiency with MS Office (Word, Excel and PowerPoint)

Education:


  • 4year college degree or equivalent experience

Working Conditions:


  • Ability to travel up to 75%
in a car


At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people.

That's why we have a Total Rewards package that
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