Customer Solutions Representative - Boston, United States - Plymouth Rock Assurance

Plymouth Rock Assurance

Verified Company

Boston, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Who are we?
Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states.

The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years.

Our headquarters is in the heart of Boston, across the street from the iconic South Station.

What are the expectations of this role?

What is exciting about this role and Plymouth Rock?
This is a salary-based position that comes with full benefits, and promotional opportunities.
NO PRIOR INSURANCE EXPERIENCE IS REQUIRED, as you will receive extensive training and support.

Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference.

We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.

Essential Responsibilities

Making sure every customer interaction results in a great customer experience.
Develop and maintain strong knowledge of our revolutionary insurance product
Accurately enter and update policy information into the various processing systems
Build enduring relationships with agents, customers and team members

Qualifications and Education

Excellent oral and written communications skills
Ability to multitask and adapt to changes quickly
Capability to identify and address customer's needs to ensure an outstanding experience on every interaction
Capacity to work in a fastpace supporting the rapid growth of our customer base
Be a selfmotivated individual to meet & exceed goals
Proficient in the use of Microsoft Office
Have obtained or are working towards a college degree

Perks:

Tuition reimbursement
Overtime eligible
Predictable office schedule
Downtown Boston office
4 weeks accrued paid time off + 9 paid national holidays per year
Robust wellness & health and fitness reimbursement programs
Free onsite gym only for employees
401(k) bonus
Volunteer opportunities
Matching gift program
Auto and home insurance discounts
Companypaid life and disability insurance plans
Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans
Licensing opportunities
Companysponsored social events

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and midAtlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A/Excellent"._