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Pasadena

    Patient Services Representative - Pasadena, United States - Enterprise Solutions Inc

    Enterprise Solutions Inc
    Enterprise Solutions Inc Pasadena, United States

    Found in: beBee S2 US - 3 weeks ago

    Enterprise Solutions, Inc background
    Full time
    Description

    #N95

  • Job Title :
  • Patient Services Representative
  • Job Duration:
  • 3+ months
  • Pay Range :
  • $23.94/Hr- $24.94/Hr on W2 (All Inclusive)

    • Onsite Location/s:

    Pasadena, CA 91105

  • Shift:
  • M-F 8 am-5pm

    • Job Description:

    Quick learner, effective written and verbal communication skills, team player. Punctual, ability to multi-task, excellent customer service (soft phone skills), ability to have difficult conversations, know when and how to escalate when needed.

    REQUIRED QUALIFICATIONS:

  • High School Diploma
  • Experience with medical insurance, referral processes, and benefit plans
  • 1+ years of recent experience working as a Patient Service Representative
  • 1+ years of experience in a call center environment
  • Ability to read, understand, and respond to detailed oral and written instructions
  • Understanding of medical terminology
  • Healthcare insurance knowledge
  • Ability to take a high volume of calls (approx calls a day)
  • Candidates MUST be LOCAL to the job; no more than one hour commute away, preferably 1/2 hour commute

    • PREFERRED QUALIFICATIONS:

  • Associates degree or higher college education
  • 3+ years' recent experience working in a call center environment
  • Experience with CS-Link/Epic

    • JOB DESCRIPTION:

    Patient Relations Specialists are the patient ambassadors, providing patients with ready access to care within assigned practices and/or service areas. Utilizing telecommunications, computer information systems and our EMR system, PRSs serve as the initial point of contact for the various practices and services provided. PRSs practice a high level of customer service, act with a sense of urgency and reliability, have strong data entry skills, are active listeners, exhibit excellent phone etiquette, have strong verbal and written skills, and demonstrate a spirit of teamwork and personal ownership in the department. PRSs are expected to utilize the policies and procedures as their guiding principles. PRSs actively help identify areas for improving patient relations.

    Job Type:

    Contract

    Salary:

    $ $24.94 per hour

    Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

    • Experience:

  • Customer service:

    • 1 year (Preferred)

  • Medical terminology:

    • 1 year (Preferred)

    Computer skills:

    1 year (Preferred)

    Work Location:

    On the road

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