Service Engineer - Hillsboro, United States - Support Revolution

Support Revolution Hillsboro, United States

1 week ago

Description

Select how often (in days) to receive an alert:

Create Alert

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.

Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

We are looking for a Service Engineer to support Supermicro Global Service network and help build a world class service organization.

This position requires the ability to work flexible hours including nights and weekends as required to work in a data center and call center work environment to provide technical solutions and support over phone and in person and/or web to customers on hardware and software challenges.

Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):

Flexibility in working hours, including weekends and holidays if needed, as well as travel to customer sites and facilities (up to 25%)
Defuse challenging situations ensuring customer satisfaction
Work under Technical Account Manager direction and take ownership of regular customer maintenance
Attend and complete all required training and certification exams
Demonstrate ability to be self-sufficient in the field
Determines requirements and/or root cause of technical issues by working with customers
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
L2 Ticket Escalation
Provide 2nd line support to the reseller/distributors in all aspects of customer support
Manage contractor/customer support process
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Run tests and simulations at our facility to assist with problem-solving
Ability to produce meaningful reports and metrics
Update job knowledge by participating in continuing educational opportunities

Qualifications:

3+ years of experience in servicing complex X86 systems and parts
Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering
Or an Associate's degree in Electrical/Electronics Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and parts.
Ability to solve problems and make decisions as necessary
Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
Advanced Statistical Excel or database management
Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
Emphasize break/fix experience and on-site customer service experience
Excellent oral and written communication
Experience in Communicating with internal and external customers to explain total solutions
Full professional proficiency in English (read/write/speak)
Hands-on experience with Enterprise grade server hardware
Minimum years of experience from Customer Support background
Must be punctual and detail-oriented
Must possess an excellent ability to create plans and follow up on planned actions
Proficiency in MS Office
Strong written and verbal communication skills, project management skills, solid time management skills
The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
Familiarity with Linux preferred
Work experience in a large enterprise or certification in Windows and Linux environment preferred
Ability to lift/carry at east 50 lbs
Able to perform extensive standing to troubleshoot and repair equipments (around 20%)

Salary Range

$60,000 - $110,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.

It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

#J-18808-Ljbffr

Field Service Engineer

2 days ago

Paradigm Information Services, Inc. Hillsboro, United States

Paradigm is seeking a Field Service Engineer to support our client located in Hillsboro, OR. In this role, you will work on maintenance of E-beam machines and electron-beam lithography tools on the client site. · Type: Full-Time, Direct hire · Location: On-site in Hillsboro/Clien ...
Engineer - Service Engineering

1 week ago

APPLIED MATERIALS Hillsboro, OR, United States

Field Service Engineer I (C1) · ** Future Opportunity - Please submit your application to be considered for future opportunities ** · If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Enginee ...
Service Engineer

1 week ago

WGNSTAR Hillsboro, United States

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on-the-job training, and tailored development. We know we need talented people like you who ...
Field Services Engineer

6 days ago

Prosum Hillsboro, United States

This is a full-time/direct-hire Field Services Engineer position with a growing international semiconductor equipment provider with a presence in Hillsboro, OR. This role will be 80% onsite and the rest remote. Semiconductor industry experience is required. · Job Description: · T ...
Field Services Engineer

1 week ago

Nova Ltd. Hillsboro, United States

Nova Measuring Instruments, Inc. is looking for a Field Service Engineer to support our customer in Hillsboro, OR. Relocations within the US will be considered. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology[y d ...
field service engineer

10 hours ago

Randstad North America, Inc. Hillsboro, United States

Our client, an electronic manufacturing company, is hiring a full time Field Service Engineer for a full time/direct hire opportunity. The client is a medium size company that does inspections and measurements for semiconductor products. This positio Service Engineer, Field Servi ...
Field Services Engineer

8 hours ago

Insight Global Hillsboro, United States

Must be able to be onsite in Hillsboro, OR or Rio Rancho, NM · Days or Night Shift available · Direct Hire · Qualifications / Education / Skills and Experience: · This position requires an associate degree or bachelor's degree in a related engineering field plus two (2) years o ...
Field Service Engineer

1 week ago

ASM Hillsboro, United States

Field Service Engineer · Job Location: Hillsboro, OR · Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM's global customer locations. Create and maintain a high level ...
Field Service Engineer

1 week ago

Hitachi Automotive Systems Americas Hillsboro, United States

Field Service Engineer (Boston) page is loaded · Field Service Engineer (Boston) · Apply · locations · Mount Pleasant, Pennsylvania, United States of America · Hillsboro, Oregon, United States · time type · Full time · posted on · Posted 7 Days Ago · job requisition id ...
Field Service Engineer

1 week ago

Insight Global Hillsboro, United States

The On-site Service Engineer is responsible for providing product support and technical know-how to customers at assigned customer sites. Diagnoses and remedies faults, performs preventative maintenance, installs and commissions of products. · We are a company committed to creat ...
Field Service Engineer

3 days ago

Adecco USA Hillsboro, United States

In the role of a Field Service Engineer based in Hillsboro, OR - your primary responsibility will encompass conducting field service engineering tasks for designated customers within your local vicinity. This position entails resolving intricate issues related to products within ...
Field Service Engineer

4 days ago

EV Group, Inc. Orenco, United States

Job Title: Field Service Engineer – Equipment Installations · Reports to: Site Coordinator · Classification: Non-Exempt · Summary: · This position entails the installation, service, troubleshooting and repair of complex electronic and electromechanical equipment, site service, an ...
Field Services Engineer

1 week ago

Insight Global Hillsboro, United States

Must be able to be onsite in Hillsboro, OR or Rio Rancho, NM · Days or Night Shift available · Direct Hire · Qualifications / Education / Skills and Experience: · This position requires an associate degree or bachelors degree in a related engineering field plus two (2) years ...
Field Services Engineer

1 week ago

Prosum Hillsboro, United States

This is a full-time/direct-hire Field Services Engineer position with a growing international semiconductor equipment provider with a presence in Hillsboro, OR. This role will be 80% onsite and the rest remote. Semiconductor industry experience is required. · Job Description: · ...
Field Service Engineer

4 days ago

Job Juncture Hillsboro, United States

Job Description · Semiconductor - Field Service Engineering Technician - Northern Oregon (Hillsboro/Aloha region) · Our client is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean ...
Technician A, Engineering Services

5 days ago

Talent Software Services Hillsboro, OR, United States

Technician: Engineering - III · Job Summary: Talent Software Services is in search of a Technician: Engineering for a contract position in Hillsboro, OR. The opportunity will be four months with a strong chance for a long-term extension. · Primary Responsibilities/Accountabilitie ...
Field Service Engineer

1 week ago

Principal Service Solutions Hillsboro, United States

Join our dynamic team as we transform the way high-tech companies work Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency an ...
Field Service Engineer

2 weeks ago

Pelican Products Hillsboro, United States

Job Description · Job Description · Description: · - · Shifts: · 1st - 3rd shift and/or flexibility needed based on business needs · - · Relevant Experience: · Mechanical aptitude or technical background is a must; minimum 1 year experience · - · Skills Required: · Basic ...
Customer Service Engineer

1 week ago

KLA-Belgium Hillsboro, United States

Customer Service Engineer (Oregon) page is loaded · Customer Service Engineer (Oregon) · Apply · locations · Hillsboro, OR · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · Base Pay Range: $ $46.74 Per HourPrimary Location: · USA-OR-Hillsbo ...
Field Service Engineer

23 hours ago

Principal Service Solutions Hillsboro, United States

Join our dynamic team as we transform the way high-tech companies work Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency an ...