- Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
- Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
- Receives and fields incoming customer service calls, both via telephone and ITM;
- Processes transactions through ITM as necessary;
- Promotes strong and lasting customer relationships through the Call Center environment in an efficient and highly professional manner;
- Achieves a high level of success by understanding customer needs and identifying opportunities to grow the bank;
- Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquires, with the support of more experienced personnel; displays positive, professional tone, exhibits empathy when required, delivers key attributes and provides a WOW experience for the customer;
- Arrives on time, logs in and is ready to receive/make customer calls as scheduled throughout the shift;
- Identifies and refers customers as well as potential customers to the appropriate personnel as needed;
- Maintains security over customer information;
- Responsible for thorough knowledge of all bank products offered;
- Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank;
- Performs quality control functions, various reporting and tracking of performance; and,
- Completes and performs any other duties assigned
- Ability to use/learn current technology and software applications related to position
- Must have solid customer service and problem resolution skills
- Requires good follow through
- Excellent interpersonal, verbal and written skills required
- Strong organizational skills
- High school diploma or equivalent;
- Or Participate in a high school work-study program that allows for part time hours to be worked;
- Up to one year related experience in retail customer service, banking or call center is beneficial, but not required
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Resource Center Specialist
3 days ago
Southern Missouri Bancorp Poplar Bluff, United StatesJob Details · Job Location: Poplar Bluff Oak Grove Branch - Poplar Bluff, MO · Position Type: Full Time · Salary Range: Undisclosed · Description · PRIMARY PURPOSE OF JOB · Provides quality service and sells appropriate products via telephone to bank customers in an efficient and ...
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Community Health Systems Poplar Bluff, United States Full timePoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. · Employed positions · Outpatient only practice · Rehab Coverage · Medicare/Medicaid Reimbursements are higher for ...
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Registered Nurse RN CVICU
1 day ago
Poplar Bluff Regional Medical Center San Francisco, United States PermanentRegistered Nurse - CVICU - FT Days · About our Position: · As a Cardiovascular Intensive Care nurse with Poplar Bluff Regional Medical Center, you'll play a crucial role in providing comprehensive care to our diverse patient population. Our nurses enjoy a robust benefits package ...
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Registered Nurse RN CVICU FT Nights
1 day ago
Poplar Bluff Regional Medical Center Poplar Bluff, United StatesRN - CVICU - FT Nights · About our Position: · As a Cardiovascular Intensive Care nurse with Poplar Bluff Regional Medical Center, you'll play a crucial role in providing comprehensive care to our diverse patient population. Our nurses enjoy a robust benefits package including he ...
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Physician
1 week ago
Community Health System Poplar Bluff, United StatesJob Description · Poplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics. · * Employed positions in rural health clinics · * Outpatient ...
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Physician
1 week ago
Community Health System Poplar Bluff, United StatesJob Description · Poplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. · * Employed positions · * Outpatient only practice · * Rehab Coverage · * Medicare/Medicaid Reim ...
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CHSPSC, LLC. Poplar Bluff, United StatesPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. · Employed positions · Outpatient only practice · Rehab Coverage · Medicare/Medicaid Reimbursements are higher for ...
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Family Medicine Opportunity
2 weeks ago
Permanent Placement Resources, LLC Poplar Bluff, United StatesFamily Medicine Opportunity - Poplar Bluff, MO · Poplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. Employed positions · Outpatient only practice · Rehab Coverage ...
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CHSPSC, LLC. Poplar Bluff, United StatesPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics. · Employed positions in rural health clinics · Outpatient only practice · Rehab ...
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Registered Nurse
2 weeks ago
Community Health System Poplar Bluff, MO, United StatesJob Description · Registered Nurse - CVICU - FT Nights · About our Position: · As a Cardiovascular Intensive Care nurse with Poplar Bluff Regional Medical Center, you'll play a crucial role in providing comprehensive care to our diverse patient population. Our nurses enjoy a robu ...
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Registered Nurse RN CVICU
2 weeks ago
Community Health System Poplar Bluff, MO, United StatesJob Description · Registered Nurse - CVICU - FT Days · About our Position: · As a Cardiovascular Intensive Care nurse with Poplar Bluff Regional Medical Center, you'll play a crucial role in providing comprehensive care to our diverse patient population. Our nurses enjoy a robust ...
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Registered Nurse RN CVICU FT Nights
2 weeks ago
Community Health System Poplar Bluff, MO, United StatesJob Description · RN - CVICU - FT Nights · About our Position: · As a Cardiovascular Intensive Care nurse with Poplar Bluff Regional Medical Center, you'll play a crucial role in providing comprehensive care to our diverse patient population. Our nurses enjoy a robust benefits pa ...
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Family Medicine job in Poplar Bluff MO
1 week ago
Community Health Systems Poplar Bluff, United StatesPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. · Employed positions · Outpatient only practice · Rehab Coverage · Medicare/Medicaid Reimbursements are higher ...
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REGISTERED NURSE
3 weeks ago
Poplar Bluff Regional Medical Center Poplar Bluff, MO, United States Full timeAs a Cardiovascular Intensive Care nurse with Poplar Bluff Regional Medical Center, you'll play a crucial role in providing comprehensive care to our diverse patient population. Our nurses enjoy a robust benefits package including health insurance, flexible scheduling, 100% licen ...
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Registered nurse
2 weeks ago
Poplar Bluff Regional Medical Center Poplar Bluff, MO, United States Full timeRN - CVICU - FT Nights · As a Cardiovascular Intensive Care nurse with Poplar Bluff Regional Medical Center, you'll play a crucial role in providing comprehensive care to our diverse patient population. Our nurses enjoy a robust benefits package including health insurance, flexi ...
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Family Medicine job in: Poplar Bluff, MO
2 weeks ago
Archway Physician Recruitment LLC Poplar Bluff, United StatesFamily Medicine opening in Southeast Missouri Located in Poplar Bluff, MO - 150 miles from St. Louis Service area of 125,000+ Full-time, permanent opening Employed position Medical Center, a new, state-of-the-art 412-bed (all private) facility Outpatient only practice Rehab Cover ...
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Physician - Hospitalist
3 weeks ago
CoreMedical Group Poplar Bluff, MO, United StatesJob Details Missouri is NOT an IMLC state - please only submit candidates with a current and active Missouri medical license. · Please provide full disclosure on any liability cases pending or settled and any other background issues. · Physician will need to have a phone call w ...
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Behavioral Health Therapist
5 days ago
Poplar Bluff Fire Department Poplar Bluff, United StatesThe Behavioral Health Therapist provides group, individual, and family therapies to patients requiring psychiatric care. Maintains required documentation according to applicable standards. · Requirements: · Master's degree required for licensure. · Two (2) years post-graduate ...
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Family Medicine
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Britt Medical Search Poplar Bluff, MO, United StatesMedical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics · Employed positions in rural health clinics · Rehab Coverage · Medicare/Medicaid Reimbursements ar ...
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Family Medicine
2 weeks ago
Permanent Placement Resources, LLC Poplar Bluff, MO, United StatesInternal Medicine Opportunities - Poplar Bluff, MO · Poplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics in Dexter and Malden, MO. ...
Resource Center Specialist - Poplar Bluff, United States - Southern Bank
Description
Job DetailsJob Location
Poplar Bluff Oak Grove Branch - Poplar Bluff, MO
Position Type
Full Time
Description
PRIMARY PURPOSE OF JOB
Provides quality service and sells appropriate products via telephone to bank customers in an efficient and professional manner. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc.
This position may include nights and weekends.
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
KNOWLEDGE, SKILLS AND ABILITIES
Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Applied Learning Assimilating and applying new job-related information in a timely manner.
Building Customer Loyalty Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Managing Work (includes Time Management) Effectively managing ones time and resources to ensure that work is completed efficiently.
Sales Ability/Persuasiveness Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
