- Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
- Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
- Receives and fields incoming customer service calls, both via telephone and ITM;
- Processes transactions through ITM as necessary;
- Promotes strong and lasting customer relationships through the Call Center environment in an efficient and highly professional manner;
- Achieves a high level of success by understanding customer needs and identifying opportunities to grow the bank;
- Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquires, with the support of more experienced personnel; displays positive, professional tone, exhibits empathy when required, delivers key attributes and provides a WOW experience for the customer;
- Arrives on time, logs in and is ready to receive/make customer calls as scheduled throughout the shift;
- Identifies and refers customers as well as potential customers to the appropriate personnel as needed;
- Maintains security over customer information;
- Responsible for thorough knowledge of all bank products offered;
- Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank;
- Performs quality control functions, various reporting and tracking of performance; and,
- Completes and performs any other duties assigned
- Ability to use/learn current technology and software applications related to position
- Must have solid customer service and problem resolution skills
- Requires good follow through
- Excellent interpersonal, verbal and written skills required
- Strong organizational skills
- High school diploma or equivalent;
- Or Participate in a high school work-study program that allows for part time hours to be worked;
- Up to one year related experience in retail customer service, banking or call center is beneficial, but not required
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Resource Center Specialist
6 days ago
Southern Bank Poplar Bluff, United States Full timePRIMARY PURPOSE OF JOB · Provides quality service and sells appropriate products via telephone to bank customers in an efficient and professional manner. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfer ...
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Resource Center Specialist
1 week ago
Southern Bank Poplar Bluff, United StatesJob Details · Job Location · Poplar Bluff Oak Grove Branch - Poplar Bluff, MO · Position Type · Full Time · Description · PRIMARY PURPOSE OF JOB · Provides quality service and sells appropriate products via telephone to bank customers in an efficient and professional manner. ...
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Registered Nurse RN CVICU FT Nights
1 week ago
Poplar Bluff Regional Medical Center Poplar Bluff, United StatesRN - CVICU - FT Nights · About our Position: · As a Cardiovascular Intensive Care nurse with Poplar Bluff Regional Medical Center, you'll play a crucial role in providing comprehensive care to our diverse patient population. Our nurses enjoy a robust benefits package including he ...
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Registered Nurse RN CVICU
1 week ago
Poplar Bluff Regional Medical Center San Francisco, United States PermanentRegistered Nurse - CVICU - FT Days · About our Position: · As a Cardiovascular Intensive Care nurse with Poplar Bluff Regional Medical Center, you'll play a crucial role in providing comprehensive care to our diverse patient population. Our nurses enjoy a robust benefits package ...
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Community Health Systems Poplar Bluff, United States Full timePoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics. · Employed positions in rural health clinics · Outpatient only practice · Medic ...
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Family Medicine
3 weeks ago
Britt Medical Search Poplar Bluff, MO, United StatesMedical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics · Employed positions in rural health clinics · Rehab Coverage · Medicare/Medicaid Reimbursements ar ...
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Physician
2 weeks ago
Community Health System Poplar Bluff, United StatesJob Description · Poplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics. · * Employed positions in rural health clinics · * Outpatient ...
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Internal Medicine job in Poplar Bluff MO
1 day ago
Community Health Systems San Francisco, United States PermanentPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics. · Employed positions in rural health clinics · Outpatient only practice · M ...
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Physician
2 weeks ago
Community Health System Poplar Bluff, United StatesJob Description · Poplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. · * Employed positions · * Outpatient only practice · * Rehab Coverage · * Medicare/Medicaid Reim ...
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Family Medicine job in Poplar Bluff MO
1 day ago
Community Health Systems San Francisco, United States PermanentPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. · Employed positions · Outpatient only practice · Rehab Coverage · Medicare/Medicaid Reimbursements are higher ...
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CHSPSC, LLC. Poplar Bluff, United StatesPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. · Employed positions · Outpatient only practice · Rehab Coverage · Medicare/Medicaid Reimbursements are higher for ...
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Community Health Systems Poplar Bluff, United StatesPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. · Employed positions · Outpatient only practice · Rehab Coverage · Medicare/Medicaid Reimbursements are higher for ...
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Community Health Systems Poplar Bluff, United StatesPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics. · Employed positions in rural health clinics · Outpatient only practice · Medic ...
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CHSPSC, LLC. Poplar Bluff, United StatesPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians to staff their rural health clinics. · Employed positions in rural health clinics · Outpatient only practice · Rehab ...
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Family Medicine job in Poplar Bluff MO
2 weeks ago
Community Health Systems Poplar Bluff, United StatesPoplar Bluff Regional Medical Center, a new, state-of-the-art 412-bed (all private) facility is currently seeking several BC/BE Family/Internal Medicine physicians. · Employed positions · Outpatient only practice · Rehab Coverage · Medicare/Medicaid Reimbursements are higher ...
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Family Medicine job in: Poplar Bluff, MO
3 weeks ago
Archway Physician Recruitment LLC Poplar Bluff, United StatesFamily Medicine opening in Southeast Missouri Located in Poplar Bluff, MO - 150 miles from St. Louis Service area of 125,000+ Full-time, permanent opening Employed position Medical Center, a new, state-of-the-art 412-bed (all private) facility Outpatient only practice Rehab Cover ...
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Admission Specialist
1 day ago
Burrell Behavioral Health Poplar Bluff, United StatesJob Description: · Job Title: Admissions Specialist · Location: Poplar Bluff, Missouri · Department: Recovery ServicesEmployment Type: Full-time · Job Summary: · Take the first step toward making a profound impact on individuals seeking recovery by joining our team as an Admissio ...
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Travel Nurse RN
3 days ago
OneStaff Medical Poplar Bluff, MO, United States TemporaryOneStaff Medical is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Poplar Bluff, Missouri. · Job Description & Requirements · Specialty: ED - Emergency Department · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per wee ...
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Travel Nurse RN
4 days ago
OneStaff Medical Poplar Bluff, MO, United StatesOneStaff Medical is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Poplar Bluff, Missouri. · Job Description & Requirements · Specialty: ED - Emergency Department · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift ...
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Travel Nurse RN
4 days ago
OneStaff Medical Poplar Bluff, MO, United StatesOneStaff Medical is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Poplar Bluff, Missouri. · Job Description & Requirements · Specialty: ED - Emergency Department · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift ...
Resource Center Specialist - Poplar Bluff, United States - Southern Missouri Bancorp
1 week ago
Description
Job DetailsJob Location:
Poplar Bluff Oak Grove Branch - Poplar Bluff, MO
Position Type:
Full Time
Salary Range:
Undisclosed
Description
PRIMARY PURPOSE OF JOB
Provides quality service and sells appropriate products via telephone to bank customers in an efficient and professional manner.
Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc.
This position may include nights and weekends.EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
KNOWLEDGE, SKILLS AND ABILITIES
CORE COMPETENCIES
Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Building Customer Loyalty Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Managing Work (includes Time Management) Effectively managing ones time and resources to ensure that work is completed efficiently.
Sales Ability/Persuasiveness Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
