Automotive Parts - Katy, United States - Katy Honda

Description

Automotive Parts & Service Director - Summary:

Parts & Service DirectorJob Description the Dealership Group is looking for a Parts & Service Director to manage all Parts and Service functions for its dealerships.

Duties & Responsibilities:

• Supervise a staff of up to 50
• Manage all aspects of the service operation
• Maintain high levels of profitability and customer satisfaction
• Prioritized and scheduled daytoday service repairs
• Assist with technical issues as needed
• Ensure all contractual requirements are met
• Manage parts inventory
• Ensure profitability and customer satisfaction
• Monitor and control warranty expenses
• Maintain a safe and productive working environment
• Market and parts and service businessQualifications
• Proven leadership, management and supervision skills
• Strong communication and interpersonal skills
• Demonstrated history of leadership
• Familiar with automotive dealership computer software
• Experience as automotive service manager is a must
• Understanding of quality customer service
• Bias for taking action to solve problems
• Great positive attitude
• Pass a criminal background check
• Pass a drug test
• Valid Driver's License
• Excellent driving recordAdditional Information

Excellent opportunity for the right professional
Great compensation and benefit package that will be discussed during your interview with the Dealer.


Equal Opportunity Employer
Automotive Career Professionals have been serving the Automotive Industry since 1989.
Quality people are always in demand. Finding the right dealership position for you is our job.

• All inquiries are held in the strictest confidence._

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Ensures that the daily inventory of technicians' time is consistently sold to service customers.


Automotive Service Manager - Essential Duties

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA RighttoKnow etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains highquality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are uptodate and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24hour followup with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.

Pay:
$120, $180,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Employee